Wheel repair service near Newport News, VA

Overall, very polite customer service. Quick services. Cost efficient.

I know it was difficult to get the window up from being all the way down and having to deal with the electric latch. I appreciate the commitment and effort of the mechanic getting the job done in a relatively short amount of time.

Please be advised we do not accept appointments for Virginia State Inspections. These are performed on a first come, first served basis.

Todd brought my Z back to life. They also do business with a personal touch and this will be my service center from now own.

Hi my name is Richard Beardsworth AKA "Richie Beard" and I am the proud owner operator of Rapid Response a 24/7 Roadside Emergency Motorist Assistance Service licensed, insured and based in Yorktown, Virginia providing emergency flat tire, jump start/dead battery, lockout, gas and diesel fuel delivery services for Yorktown and surrounding counties. I have been in each of the situations that I provide emergency service for, so I understand the frustration associated with a disabled vehicle and my promise to anyone who calls me at (757) 512-4999 for assistance is that they will see me at their location as soon as physically possible given traffic, highway and weather conditions. Once I arrive I will work hard to Quickly, Safely and Affordably get you mobile again, I give you my word. Richard Beadsworth

Great job

Over filled my car with oil. Wont be going back

While my car was in his shop he drove it thru the Portsmouth tunnel, he said to match the headlight. I got the bills because it is my car, he admitted it was him that made the charge. I sent him every bill I got, now its been sent to a collection agency. I cannot renew my license plates that expire the end of this month until its paid. For awhile he gave me excuses, then it was flat out lies. Now he is ghosting me. He owns his shop, I live on social security month to month. He was my trusted mechanic for 16 years. He used to say I wasn't just a customer I was a friend, with friends like that I don't need enemies. I would have given him 0 stars but not an option.

STAY AWAY!!!! Was going to get brakes done but he offered to install brakes from a totally different make and model that "should work fine" Wanted money up front and there is no way those parts would fit or even bolt up to the car.

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

By far the WORST experience that I have had with an auto shop. I wasted two weekends there trying to get my vehicle inspected. After the first weekend, and all day wait I was informed that the vehicle didn't pass inspection. They quoted me $900 for the work, but I went to advanced auto and got all the parts and did it myself for $120. I took it back the next weekend and dropped it off at 9AM. Nobody called me all day, I had to call them. By 5PM I got frustrated that it hadn't even been looked at yet. The first call I got was from the manager at 8:30PM after they closed, after multiple calls and waiting for Dynell to figure out where there could possibly be a manager. He told his manager that they had contacted me a few times, but that was incorrect. Also, Dynell had the nerve to say that "we'll have to figure out who is telling the truth". They have a serious lack of communication in this shop, and they are scam artists. They had zero sense of urgency, because they weren't getting my money. I ended up having to leave it there overnight. I show up Sunday at 11AM and my car is still on the rack! So now I had to wait until they took it off again. Aside from their lack of communication and urgency, they damaged the front mudflap while lifting the vehicle. Their excuse? "It pops back after awhile", but there is obvious stress fractures in this hard plastic. BEWARE OF THESE PEOPLE!!