Brake repair service near Norfolk, VA

THIS WAS THE FIRST AND LAST TIME I EVER GO TO KINGS GRANT EXXON. My electric cooling fan engaged when I first started my Jeep in the morning. This shouldn't happen. The fan should only engage when the coolant reaches about 200 degrees. The indicator light lit up on my dashboard. I took my Jeep up to the Exxon, I explained to them what happened and I would like a cost to fix it. I also told them it was probably just the sensor. A couple of hours later a mechanic called and said it would cost approx. $800.00 to fix my Jeep. I told him that was a outrageous price, don't fix it, I will pick up my Jeep in a little while. When I got there and asked for my key they said I had to pay $90.00 for a diagnostic charge. They never told me that it would cost $90.00 for a Diagnostic charge. So I paid the $90.00 in order to get my keys back from them. I went to Auto Zone and Auto Zone plugged their computer into my Jeep computer and said my cooling sensor was bad and needed to be replaced. Auto Zone didn't charge me for the diagnostic service. They told me the part will cost $15.00. I bought the part, went home and installed it. It took me 10 minutes to change out the sensor. My Jeep is running great and the indicator light is off.

Long but may save you money. I’ve been using this shop since their doors opened over twenty years ago. In 2009 I purchased the “lifetime brakes” for my truck. Come to find out, I had already purchased this in the past. Of course they didn’t advise me that my brakes were already covered and yes, my mistake for not checking my records so I ended up buying it again now having “two lifetime warranties” for the same thing. My vehicles and purchases are in their computer so they could have told me. I have been up to this same Big Al’s three times in the last few months due to a noticeable difference in braking. Each time they have checked my brakes and told me that the pads aren’t worn enough. Today was the last time I had them check. This will also be the last time I spend a dime with Big Al’s, anywhere! I am currently 1/32 of an inch off so they wouldn’t side with me, a long time paying customer and one who use to refer friends to them. I’ve wasted their time and mine. Putting a new set of front brakes one my vehicle would have been much cheaper than the amount of labor they have paid their mechanics for each of the three times they’ve spent checking my vehicle, only to get told to come back again after a while. I guess I’ll have to get lucky on guessing the wear of the brakes. The pads are so low, slow to stop and squeal so I imagine they’ll wear down until they dig into my brake rotors so that Big Al’s is able to make a profit on new rotors because the brakes are covered. It’s a shame that Big Al’s doesn’t give their managers room to make informed decisions and instead loose a 20 year plus customer. I don’t complain much and sure don’t have the time to write reviews so you can imagine the frustration point for not receiving what I’ve paid for. I also had to borrow a friend’s truck to tow something because I felt my brakes were unsafe and didn’t need to hurt someone or myself. The brakes they sell are far from the better end of quality but they do the job for a coupl

Very disappointing service. Robbie was unfriendly and the work was very slow. Within 24 hours of getting four new tires installed, I noticed a center cap missing. I called and he was sure they installed it and insisted someone must have stolen it. I spent 10 minutes pointing out how unlikely it was for that coincidence to happen to no avail. After I spent $723.03, he was unwilling to accept $10 worth of responsibility.

The Staff tried to pull a fast one on my wife, trying to take advantage of a woman. They Drummed up false problems with our 2002 Volvo which I went over with a fine tooth comb before she took it in. They said her signal lights were not "Amber Enough" That the "Wipers were bad" Just replaced 2 months ago. And Side Markers were not fastened correctly. Then they tried the Snake Oil. Mam your Tie Rods are Bad. It will be $700+ Dollars but we will waive the Labor charges on the other items if you have the Tie Rods replaced here. Illegal Under STATE INSPECTION RULES. There was nothing wrong with the Tie Rods. When I confronted the owner,and asked them to justify this, they threw me out of the store. When I said I wasn't leaving, I was calling the State Police to report this as Fraud. I was Grabbed from behind By some Muscle Head in a bear hug that bruised my ribs. I have had surgery, and had a chest tube in that area and it was re-injured by him. I was tossed to the ground. I am Currently Seeking Charges against the offending Parties. DO NOT PATRONIZE THESE BULLIES.

By far the WORST experience that I have had with an auto shop. I wasted two weekends there trying to get my vehicle inspected. After the first weekend, and all day wait I was informed that the vehicle didn't pass inspection. They quoted me $900 for the work, but I went to advanced auto and got all the parts and did it myself for $120. I took it back the next weekend and dropped it off at 9AM. Nobody called me all day, I had to call them. By 5PM I got frustrated that it hadn't even been looked at yet. The first call I got was from the manager at 8:30PM after they closed, after multiple calls and waiting for Dynell to figure out where there could possibly be a manager. He told his manager that they had contacted me a few times, but that was incorrect. Also, Dynell had the nerve to say that "we'll have to figure out who is telling the truth". They have a serious lack of communication in this shop, and they are scam artists. They had zero sense of urgency, because they weren't getting my money. I ended up having to leave it there overnight. I show up Sunday at 11AM and my car is still on the rack! So now I had to wait until they took it off again. Aside from their lack of communication and urgency, they damaged the front mudflap while lifting the vehicle. Their excuse? "It pops back after awhile", but there is obvious stress fractures in this hard plastic. BEWARE OF THESE PEOPLE!!

With over 10 years of experience, you can count on Automotive Remedies to help keep your car safely on the road. While it’s true today's cars are more complex than ever, our service technicians have the expertise your vehicle demands. We are independently owned and operated! Our Service We work on all major makes of vehicles and perform all types of services and repairs. Here is a short list of what we can do for your vehicle. Alignments Air Conditioning Repair and Service Brakes Clutches Cooling System Repair and Maintenance CV Axles Diagnostic Services Electrical (Alternators, Batteries, Starters) Engines Exhaust Fuel Injection Service and Repair Oil Changes Steering Suspension (Shocks and Struts) Timing Belt Replacement Tires Transmission Service and Repair Tune Up 30, 60, 90,000 Mile Maintenance Services And More... Oil Change Service

Conveniently located in Virginia Beach, VA, at the corner of Holland and Rosemont Roads, our repair shop is your best source for professional and reliable service. Established in 1995, our highly skilled ASE certified technicians offer comprehensive knowledge and experience. You can be sure that your car will be handled with the latest diagnostics equipment and that everything done to your car will be explained to you in layman’s terms. We service Import and Domestic vehicles including Chevy, Ford, Toyota, Honda, Nissan, Volvo and more. Our goal is to provide the best service at the best rates without wasting your time. We provide a 12 Month or 12,000 mile guarantee for all services provided.