Oil change service near Roanoke, VA

I have a 1991 Ford F-150. My Dad purchased it used in 2012, and it has had NOTHING but issues. The check engine light would NEVER stay off. So, over the years, he and my Mom took it to several mechanics, had numerous amounts of work done to it, and spent TONS of money....not fixed. It seemed that NO ONE could get the check engine light off, and the truck always had to go into the shop. So, they decided to give it to me, (as I had begged them for it since they got it). Transmission had issues, so my Mom called Transmissions America, and they got it in immediately, and got me going with an AWESOME transmission, with little time and money involved! Great job guys! So, I had my truck running ok (never was the best since purchased), then, it broke down again! Ok, so after several mechanics and a lot of money, it still was messed up. My Mom called Transmissions America, and Eric said to bring it in and he would fix it. Well, it turned out to be a headache, and VERY time-consuming, and it was so messed up that their computer wouldn't even read it! But, they didn't give up!!! I can't even begin to explain how much time that Eric and ALL the mechanics spent trying to figure out what was wrong with my truck. They don't like "guessing" or just throwing parts on there and costing you money, which is what I absolutely LOVE about them! Eric was in constant communication with my Mom and I telling us what problems they found, what they fixed, what else needed fixed, and what was previously fixed, but either botched, broken, or fixed with "junkyard parts". So, after a few weeks, and a lot of frustration for the guys at Transmissions America, they were happy (and I think relieved) to tell me that my truck was ready!!!! Yay! They pretty much replaced EVERYTHING that was previously worked on over the years, plus other things that had never been replaced, and they even got the check engine light off - for the 1st time ever, the light was OFF! The price was not even one-fifth of what we have paid everywhere else, and that is AMAZING! I have now driven my truck daily since I got it fixed, and I'm happy to report that everything is GREAT! No check engine light, it purrs like a kitten (always had a miss or two in it), no jumping, hesitation, leaks, spits, sputters....NOTHING!!!! So, if you ever have car trouble of ANY kind, I HIGHLY recommend the guys at Transmission of America to do the work! They did the impossible with my truck...NO ONE could fix "My Big Red". So, they definitely have all of our business, my family's, friends, and EVERYONE I can recommend. Do not take you vehicle ANYWHERE else and get had! They are very nice, caring, and they treat you like family. Eric was AWESOME throughout this "trying" time. They are the BEST at what they do, and no one will EVER touch any of my vehicles but them! Thanks so much guys!!!!!

Very professional and wonderful at explaining what is going on with your vehicle. I was able to take my car in at a time that worked for me and did not have to wait long for it. I will definitely be going back in the future for my automotive needs. Halie Hunt

6/4/2022 Brought my mothers car in for inspection and I was in and out in less than 45 minutes… exceptionally pleased w the customer service provider all staff were extremely friendly and helpful. Happy, knowledgeable and very pleasant employees. Super super satisfied w the service received today… Chris Harper (mechanic/technician)

Great service! Cheap prices! Woohoo! As good as it gets.

got state inspection done less than a year ago. at that time they told me that rare breaks need to be replaced and front are OK for now. in less than a year my front breaks began to wear out and now the damage is pretty severe. I went to another auto repair shop and they told me that I will have to have my rotors, break pads as well as calipers changed. it's now costing me $500. I wish monro muffler had advised me to have my front break pads changed when they did my inspection. perhaps they under estimated things. the owner of the shop, Chris is funny, rather very wierd guy. cracks lots of silly jokes with customers and tries to act smart. I think this is an unprofessional attitude of his because it makes him look non-serious about the customers problems.

The nice young lady asked what type of oil changes I wanted and I chose the 19.99 special. When it came time to pay, it was over 30 dollars. I asked why and the grease monkey told me it was because my car used six 1/2 quarts of oil. I said I didnt know there was a limit and he said we charge 5 dollars for each quart over 5. I said If I had known that I would have not had the work done. He became quiet and I said so customer service doesn't matter here and he said I am not going to belabor the point. I should be glad I dont drive a porche. In other words he was not going to argue with me. I would be happy to drive a porche but I am not happy about bad customer service at a oil change shop. The correct thing to do would have been to give me a discount or offer an apology. I got neither. With that said, I will not return to this shop and will make sure I tell everyone I know not to visit there either.

I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.