Brake repair service near Studley, VA

At Sportsman Motors, we offer the best one-on-one customer service and the best value in Chesterfield County and the greater Richmond, VA Area - Our goal is providing our customers quality vehicles, quality service, and a reason to always return to us for your next vehicle purchase! Our auto dealership specializes in used Trucks, SUV's, Jeeps and 4 wheel drive vehicles. With over 25 years experience, our friendly staff know just what our customers expect and need. Other dealers like to hide the "decision man" behind a glass wall and play the "I'll see what my boss says" game. At Sportsman Motors, our owners actually greet people with a friendly smile and handshake that gives people the confidence in knowing they are going to get a quality vehicle for an AFFORDABLE price.

So, this review is going to be a long one because it is a long story. I want people to know though. I took my car to get a State Inspection and an oil change. I had never been there before, but I though I would try it. Well, after waiting a normal amount of time I am told that my car needs two things to pass inspection. A transmission mount and a license plate bulb. I was told the transmission mount was broken, but that they did not have one. So, he said that he would call their warehouses to find one. He was unable to find one and said it would have to be ordered, so I told him I would try to find one myself and call him back if I couldn't. Well, I couldn't find it either except by ordering, so I just called him and told him to order it. This all happened on a Saturday. He promised me that they would have the part by Monday, so I said I would be there Wednesday morning to have the repair done. So, I drive up there Wednesday and walk in to get it repaired. I am then told that they have not received the part yet and that I will receive a call when they do. So, as I'm getting ready to leave I run into the man who I talked with Saturday. He then checks and tells me that what happened was they ordered the part, but the warehouse didn't do their job and order it. He says they might have it tomorrow. So, Saturday (a week later) I call them again and am told that they still don't have it. This time they tell me the warehouse dropped the ball and didn't inform them that the part wasn't available in the aftermarket world and that it would have to be ordered from the dealer. He then promises me that it is verified they will have it Tuesday and to bring in my car Wednesday ( a week and a half later from the first visit). So, I go in Wednesday (today) and they go ahead and pull it in and put it on a lift. I am then told that they received the wrong part. My car is a manual transmission, but they had received a mount for an automatic transmission. He tells me though that he ordered a backup with the dealership just in case this happened, but he won't have it until this afternoon. So, I have left my car their with them and await a phone call saying it is ready to go. I will update on what happens. So, as far as I'm concerned this is beyond unacceptable. Today is strike three. I'm extremely patient and had just wrote this off as an odd one time incident, but not now. This place seems incompetent and unable to simply obtain a part. The only reason I'm still having them do it is to get done today. If I get it done somewhere else they'll have to order it as well and there is no telling how that will go. Couldn't go worse than this though. So, if they don't get it fixed today, they can just forget and I'll go through the headache of taking it somewhere else. Either way, I'm never going back to Meineke. NEVER! I ALSO GIVE YOU A WARNING! STAY AWAY FROM THIS PLACE!

I paid 220.00 for my starter to be replaced because my car was having a difficult time starting. Three days later I kept having the same issue of my car not starting. I returned on the same day to have a mechanic look at my car. A mechanic looked at my car and then explained what the problem could be but he didn't have enough time. I was asked to bring my car back two days later. I arrived on time to wait 20 minutes to have a different mechanic look at my car and was told that the original mechanic was too busy to assist me. They were not trying to help me resolve this issue because they were not making money of the visit. I will not return I'd rather travel 45 minutes to an hour than go to a place that's 5 minutes away. Poor customer service especially when you confront them about their work.

Chandler Chevrolet is Eastern Virginia's favorite source for Chevy sales and service, providing hometown service and value to customers from Richmond to Fredricksburg and beyond.