Mufflers repair service near Kalama, WA

This was such a great service! They used super high quality materials, where very friendly, it was super convenient and my car was cleaner than it has been in a long time. Can't wait for my next oil change! Chrysoula Nigl

 went in to have a muffler installed in my honda. It's the type of muffler that has the exhaust tip on the end of it, often called a "fart can". He did the job, the welds and placement looked good, and I drove it home. After getting home I looked at and realized that the muffler was on upside down. It has a logo on the tip that is supposed to be on the top and it was on the bottom. Not too big of a deal, just doesn't look like a completely professional job is all. So I called today and explained the issue and the lady asked if it was much of an issue that the logo was on the bottom. I said (politely I might add) that it works fine, it just doesn't look professional. She called back a while later and said that he (her husband, the owner of the shop. He installed my muffler) said I could drop by anytime and he would love to take a look. So I stopped by and she sent me out to the shop where he was. As soon as he walked up to me he got right in my face and asked if I was the ****ing guy that called and was rude to his wife saying they were unprofessional. He used a lot of foul language and was being VERY intimidating throughout his rant about people like me being disrespectful to his wife, all the while just inches from my face. He then told me to go in and apologize to his wife and that he would put the muffler in "however the h*ll" I want it in there for free. I went into the office and told his wife that I was sorry that I seemed so disrespectful on the phone, as it was not intended to sound that way. She looked very surprised and said that I wasn't disrespectful. I have no problem with her, as she was very polite and I had/have no intentions of being disrespectful towards her. I will, however, not do business with the owner again.

We are a family owned full service automotive repair shop dedicated to quality workmanship at fair prices. This is an owner operated shop. Every customer and car benefit from the personal attention from an ASE Certified Master Technician with over 25 years of automotive experience and training. Quality service for every car, every visit. I work on all makes and models.

I had appt to have IRA's muffler look at my 2004 Dodge 1500 for a quote/repair. I showed up a little earlier and Rob got me in right away. After he looked at my exhaust he said he would be able to repair the exhaust by simply welding it. The repair only took 15 mins. I appreciate the honesty and efficiency of IRA's muffler. When I do have to get new exhaust I will take it to IRA's muffler. An honest repair shop.

Why you should not go to Midas on Hwy 99. Hopefully you will read this before you step into this shop. I feel for the current manager and employee's. This business goes through a lot of managers and employees. Why, because the problem is with the owner Bruce Costello. This tired and angry man reminds me of a Scrooge who never learned the lessons from the 3 ghosts. Imagine working for this person.  "The customer is always wrong" is the motto he lives by. My story? Fact: I deposited cash to have my truck worked on at Midas on Hwy 99. Purpose of funds, Rebuild engine, electrical, etc.  Fact: The manager and employee counted, verified the funds and gave me a Midas receipt. Fact: Owner (Bruce Costello) calls cops on the manager for stealing the cash. Manager admits to stealing the cash, goes to court, etc. Now, you would think the owner would make it right?  Bruce Costello basically washed his hands of everything and told me I should be suing the manager, not Midas. This is the type of owner you are dealing with. I am happy to say after YEARS of lawyering up Bruce Costello finally had to pay up AND return my truck that he held onto. He and his lawyer were going to lose in this case "Green v. Costellos Auto Repair, LLC, et al 19-2-02714-06" so they finally settled. Bruce lost big time trying this crap. But that did not stop him from using delay after delay tactic in order to drag this out. Watch out, he will try this with you as well. Folks, run away from this place. The person that runs this business is a low life, dishonest, deceitful, lying, untruthful, insincere, swindling, and cheating owner.

If I could give them a worse rating then this I would. I received absolutely horrible customer service by the owners, of all people. I went in using a coupon I had got off of Groupon and asked for an oil change. I was a first time customer of Meineke and thought they were offering a good deal through Groupon so I'd try it out. Bad mistake. I had only asked for an oil change nothing else, as my car did not need it and I was short for time. Before I knew it the mechanic came into the lobby and told me he broke part of my wheel while getting my tire off. I was confused as to what he was talking about so he led me into the back to show me. As he was explaining that the piece broke because of who ever put the tires on last tightened them too much and I would now pay for the part he broke, it hit me.........I didn't even ask him to be doing anything with my tires. When I asked why my tires were being messed with when all I wanted was an oil change, the Female owner said to me well we always do complementary tire rotation and I'm sure you were told that. At this point I'm getting pretty irritated and let them know that I did not ask anyone to touch my tires, and I shouldn't be paying for a part that is broken by their mechanic who performed a service I did not need, or ask for. The Male owner then stated fine I will take the charge off since you're whining so much about it. I waited around for 2 hours for their mechanic to fix it and never received so much as an apology from the owner, only the statement that it's better where they moved from because people aren't like they are around here. Can you believe it?! The point of the Groupon was for them to build up their customer base, but instead they lost more customers then they know. Businesses are build on word of mouth.....