My truck had a frozen front caliper. Tech recommended several replacem... read more My truck had a frozen front caliper. Tech recommended several replacement items needed, so I agreed. When I picked up the vehicle, braking distance was dangerously long. Had my brakes re-bled at home to find air in the system, including the abs pump. Also, 1 brake line hose mount is ty-wrapped to the rear axle leaf spring perch, bs drilling out the bolt, that was broken off during this service. This has been a poor experience in service and workmanship.
The folks at American Imports are very friendly and accommodating. The... read more The folks at American Imports are very friendly and accommodating. They do high quality work in excellent time for a fair price.
I was surprised by the marginal level of service and high prices this ... read more I was surprised by the marginal level of service and high prices this last visit, specially: - The Service Agent did not keep me informed at all about the progress of my repair. I had to call in for updates. My one day appointment extended into two with no notification. I even had to call for updates on the second day. - The Technician rotated my tires, however, did not adjust the tire pressures. Hence my front tires have high air pressures and my back tires low air pressures. Not much attention to detail there. - The Service Agent quoted me some additional, expensive work, however, did not write any of it down on my service sheet for my future reference and consideration. - I had to remind the Service Agent to top off my car with DEF as it’s a diesel. Then the charge ended up to be it excess of $61, really - a 5 minute top-off of a relatively inexpensive fluid? I’ve never had such poor service nor high costs in the past at Silver Lake! Can I use Mike (Senior Service Agent) exclusively in the future? Respectfully, I don’t want to work with Mike Schultz in the future if this is the level of service I’ll receive. May I speak with your Manager? Thank you, Dennis Skrajewski 414-308-6848 (Cell)
