Brake repair service near Gulf Shores, AL

DO NOT TRUST THEM! Several years ago the Pep Boys was a great place to go for service. Recently, the management has changed and the focus is obviously on the up-sell. Last week I took my car in for an oil change and tire repair (nail in tire). Three hours later I received a call that the tire could not be repaired and I would need to purchase a new tire ($150+). After I explained that I purchased the tire there and had hazard coverage the manager Kyle replied "Oh I didn't notice." Well it's a good thing I KNEW what I had purchases. Once he checked the computer the cost of the tire dropped to $55. Kyle then informed me that I need a special engine treatment or the car's engine would be damaged during the upcoming cold weather. I explained to Kyle that my finances were limited and he stated that the cost would be $49.00. I asked for more information because I was afraid I was being taken advantage of and after Kyle's explanation I felt that it was a vital service. I said to Kyle "With the tire at $55 and the engine service at $49, my total cost will remain around $100 so I guess I better get the engine taken care of too." When I arrived to pick up the car, Al was very nice and explained that the Engine service was $99, but I explained that Kyle said it was $49. Al called Kyle as Kyle had conveniently left for the day. When Al finished his phone call he stated that Kyle said it was $99. Knowing it was not Al's fault I simply paid my bill which now was nearing $200! Upon arriving home BROKE and disheartened by the downturn in service and management at a place I use to rely on, I told the story to my son. My son (who typically drives this car) went out to the car and came back with a receipt from 3 months ago showing the car had a complete engine inspection and service from Mazda (including a computer report on the engine). I now know NOT to trust Kyle and my local Pep Boys! Sadly, a place I've used since it opened is now off the list of trusted places. Just another stereotypical, take advantage of people repair shop.

They did a great job fixing my crown Vic. Fast service and affordable. Josh Davis

Fast service, friendly staff. The prices were great and the waiting room was the best around! Would recommend to everyone!

Fast and friendly, good prices and nice people.

PB Automotive Service Center is an auto repair shop in Pensacola, FL that has been serving the local community with car maintenance, repairs and service since 1982. We specialize in a broad range of services including automobile air conditioning service, brake service, check engine light repairs and auto tune up service in Pensacola and more. We are also a reliable source for tire service and towing service in Pensacola. We are dedicated to offering the highest quality auto repair services that are competitively priced along with first rate customer service. Whether you are looking for automobile ball joints, muffler shop, brake shop or tire shop in Pensacola, PB Automotive has the quality workmanship and expertise to meet your needs. Let us service your vehicle today. Call for a free estimate!