This service center is False and Misleading. We were told that we nee... read more This service center is False and Misleading. We were told that we needed engine mounts on our Toyota Sienna van at a cost of $1200 plus. After checking with Estabrook and Palmer's Toyota we were assured that engine mounts were NOT NEEDED! I reported this to the manager Mike and he still alleged they were necessary!!! This service center has lied before to get us to have unnecessary replacement parts on our van such as shocks, struts, brakes, etc Please be smart and ALWAYS GET A SECOND OPINON!
Anyone that need any car or truck work done I highly recommend jakes a... read more Anyone that need any car or truck work done I highly recommend jakes automotive very friendly people to deal will they do awesome job Jeffrey Reeves
Last year, in June 2015, I purchased a battery for my 2013 Buick Lacro... read more Last year, in June 2015, I purchased a battery for my 2013 Buick Lacrosse. It resolved the issue in my car. I had no further issues until last week when my battery died. I had the battery charged and the same issue occurred the following day. I visited the store to get an oil change and the warranty honored on the battery. I was told that the battery had to be tested. After the alleged test, I was told that the battery tested fine. I explained that there was not any other issue with my vehicle to "Betsy". I found her to be apathetic and dismissive regarding the matter. I asked to speak with a manager, but was told to check back the following day. I spoke with Brian, the manager, the following day. He too, refused to warranty the battery and told me that it would, "Test fine today, if it tested fine the day before." I proposed a solution in which I would take the vehicle to an authorized Buick dealer. If they agreed that nothing else was wrong with my car and the battery tested bad, he would honor the warranty. This left me without the use of my car for the entire weekend. Additionally, I lost time from work as well as my lunch hour. The diagnostic test from Buick determined that the battery had a bad core. Now mind you, Brian promised that he would deliver it to Buick if the battery tested bad and that he would install it himself. Upon receiving the call from Buick that the car was fine, the battery had a bad cell, the battery date was NOVEMBER 2014, he did not fulfill that portion of his promise and still charged me for he installation. I ended up having to pick up the vehicle from Buick and take it back to Pep Boys. There was no apology, expression of regret, nor compensation. My question to you is this: Do you want that to be the narrative of the customer service experience of your establishment?