Audio and video installation service near Prescott Valley, AZ

I brought my Mercedes in for diagnostic work. Staff was friendly and knowledgeable. I thought the price for repair was on the high side but what isn't today. I payed for the diagnostic and was able to get the repair done for less than a third of the quote.

We are a family owned and operated mechanic service with 18 years’ experience in automotive. Our mechanic started his training earning an AAS degree in Automotive Repair at Mohave Community College, graduated at Universal Technical Institute, then becoming a drivability technician at a well known dealership earning 13 Chrysler Certifications, and receiving his ASE Master Tech certification. You will not get the run around with us. We are an honest reliable company that is confident that once you use our services you will be leaving with a smile and completely assured that you made the right choice. We understand business depends on satisfied customers; you can depend on our small business.

Went to Decibels to purchase two speakers and have them installed in a 2004 Jeep Liberty. Took along specific mounting instructions for the stock Infinity amps which I downloaded from the internet. That’s the first time I got the “I’ve been doing this for 25 years” spiel. Should have been a warning to me. Anyway, ordered the speakers and made an appointment for installation. I removed both front door panels prior to taking the car in. He seemed upset that I would do such a thing. After installation, took the car home and removed a speaker to verify proper installation of amps. Naturally they were installed wrong. When the windows were lowered electrically the bottom of the window hit on both L and R amps. Took the car back later that afternoon for reinstallation. That’s the second time I got the “25 years” experience speech. He told me that is why they do not like people to remove the door panels, so they can check the windows. Asked him if this was the first Jeep Liberty he had ever done in 25 years, since the operation of the windows is controlled by switches in the center console, not on the door panel. On second installation (which only took 30 minutes for both doors) amps were out of the way of the bottom edge of the windows good enough, but the 3” long screws he used went right into the middle of the wire harness for the amps. If I had not removed the door panels myself and trusted his “25 years of experience” I would have ended up with broken window glass or a possible short in the wiring harness. After the second installation by Decibels, I decided that their “25 years of experience” does not indicate their level of attention to detail or quality. Installed the amps myself exactly like the instructions I showed him in the first place and everything is fine now. I feel like I got ripped off for the price of the speakers (I’m sure he took a 30%-%40% markup) and the $65.00 installation charge. Oh, he did give me a $10.00 discount for the installation since I had removed the door panels. Would I recommend them to a friend? Hell NO.