As a female, I always feel like I might be seen as an easy target for ... read more As a female, I always feel like I might be seen as an easy target for auto shops, thank goodness I discovered this place. My car wouldn't start and I couldn't jump it and these guys came to me, took my car in, and gave me a clear estimate without making me feel pressured to spend more than what I could afford just to get my car back. They found some other issues and gave estimates on those but nothing was done to my car before advising me so i knew exactly what was due at the end of the day.
So I'm on my way to Penny Pincher to make my purchase when I drive by ... read more So I'm on my way to Penny Pincher to make my purchase when I drive by NAPA at 28th and Thomas and thought well they have good service and parts so I stop in. The guy quotes me $384 for the part and I ask him to match and I will buy here vs. 2 miles away. First he tells me he has superior parts and there's is not. Then he denies it's a rebuilt just the same... I ask him to check with the manager and he says he's the manager (I just saw his manager come by with a name tag stating Store Manager)... Anyway, he does discount some but not all and I agree to buy his "premium product" until be brings it out... It's the right one but the LED is all scratched up, obviously a rebuilt... This premium product is a terrible rebuilt for $337. Maybe if he was honest and fair his lobby would be as full as Penny Pincher's... I didn't mind paying a little extra; but I certainly mind him lying and trying to mislead me... I shop NAPA in Peoria all the time and I love their service but this dude needs a reality check.
WORST PLACE. THEY BURNED UP MY ECM AND HAVE REFUSED TO REPLACE IT.