Audi service near Santa Clara, CA

Brought my Audi r8 to check for steering vibration the car was diagnosed and Found out it was a rim bend the staff did a great job with the diagnostics. However I never got a call to let me know to return to the shop so the car was just idle in the parking lot. Bruce was helpful he informed that he was going to email me with rims and tires options for the car however I never received the email with the info. Thank you

Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.

Brought my car in to see if they could repair my issue regarding my airbag light. My vehicle spent 2 full days at their shop and no result, they later said they would order a item to help resolve the issue but they never called me back. Why offer an alternative solution if they’re just going to toss my case aside. Really disappointed with the service, if they’re not up for the job just be upfront with it instead of leading me on for nothing.

Well, kinda a mixed bag here honestly. New Tires and an Oil change was done. Also, had my AC Recharged. Picked up the car and the HVAC system was stuck on Defrost and blowing. Advised everything was great and blowing super cold. 3+ weeks later, two new sensors and a new console was installed and AC now works, but not really cold as I expected it would be. Not clear if this was a coincidence or something else, but quite $1600 later and quite frustrating!

Landan Luna reviewed BR Racing — 5 star July 25, 2018 · BR Racing may have some expensive cars dispersed around their shop but don't let this image make you feel as you aren't welcome. Bruce and Doug along with the rest of the staff are extremely helpful and accommodating to every customer that walks through their door. I brought in my Mini Cooper JCW after a less than stellar experience with another shop up in San Francisco. All I can say about the experience with the team at BR Racing is magical. Their work and attention to detail is truly a step beyond what many service centers have become these days. My experience was one of the best I have had in a very long time. If you have a car that they service you are doing yourself a HUGE disservice by not having the BR Racing team do the maintenance on your vehicle. Do yourself a favor and go see the team at BR Racing. You will not regret it. Landon Luna

I discovered Auto Care Specialist after too many years of being a dedicated dealership customer because I wanted to insure my car warranty was maintained. I took my car in to Auto Care Specialist today for basic service, and fully expected to have the oil, oil filter, air filter and lube done. When Chris contacted me to let me know that my car was in great condition and only needed the power steering fluid flushed, I asked "What about the oil and oil filter, and air filter?" Chris said "Not needed at this time!" Call me surprised by that news, as my car's oil and oil filter were always changed, every 6, 000 miles, and then always seemed to need something else done/replaced that increased the service cost well beyond what I anticipated, by the dealership. How refreshing to be not taken advantage of, and to have only the necessary work done on my car! Great and prompt service. It may have taken me too many years to find this quality auto service center, however, I am thrilled to know that my car care needs will be taken care of, without my needing to take a 2nd out on my house! I have found my "forever" auto care specialist! Kathy L. Milpitas, CA

Jason and his technicians are very knowledgeable and professional. Jason takes the time to explain what he finds with your car and never attempts to up sell you for parts you don't need. This is my place to go when I need service to my vehicle. Fred O. San Jose, CA

My 2011 mini cooper S was stuttering under moderate to heavy acceleration. Took it to a few shops and they couldn't figure it out. One shop even suggested a list of possible things that could be wrong and gave me an estimated repair cost that was astronomical.. BR Racing found the root cause and explained the real problem within a few hours. Wrong spark plugs... that was it!! The car runs great now Nerinder Singh