Bob Thomas Ford recommended an unnecessary wheel alignment for my car.... read more Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.
This is actually for Al Berger in Sales. We purchased a Mazda 5 from h... read more This is actually for Al Berger in Sales. We purchased a Mazda 5 from him and this guy should be a stand up comic. I have never had so much fun and clicked with a Car Salesman before. Before we knew it we were off in our new Mazda. Even if you dont buy there, just go for Al's humor alone.
I had my 19 year old son take my 2004 Nissan Pathfinder to this facili... read more I had my 19 year old son take my 2004 Nissan Pathfinder to this facility for an “oil change” just like I had done in 2009 and 2010. On this particular occasion the person at the store (Mr. Torres) assisted my son. While my son asked for an oil change, he was told that he needed a fluid exchange since the car was old. My son said “oh ok”, gave them my credit card and they proceeded with the work. They took so long that my son called home to tell his mom he would be late for dinner and wondered why it was taking so long. When finished, the workers handed my son a bill for $632.83.
