If you want to be yelled at and treated like dirt, then yes absolutely... read more If you want to be yelled at and treated like dirt, then yes absolutely go to Adeel! This guy misdiagnosed a major problem with my vehicle and then wanted to charge me a few hundred in labor after almost begging me on the phone to bring it back after reading my negative Yelp review. He first insisted that the previous repair they did just had a faulty part but I insisted that wasn't the issue, told them what it was and sure enough, I was right (I found the answer on Google after 5 minutes and this dude who is paid to work on cars didn't catch it until I stated the problem, really?). I felt that to be charged all that labor was majorly unfair since I had previously dropped $400 on an unnecessary repair and because I had to tell him what was wrong for him to even consider it. Apparently this dude's fragile ego was hurt at this point and he started going on about how he believes in God and karma (ps: karma is a buddhist ideal, so which one is it?). There was a line in there somewhere about how cars are just machines, we're all machines, and "these things happen" (???). In the end he told me he didn't want to work on my car anymore (he acted like this was a big deal, like I'm missing out on this guy's work wow big deal good riddance can't wait to not get ripped off anymore...narcissists am I right?). HE then kept accusing ME of trying to rip him off (still not sure how?) and dramatically took $300 cash out of his wallet and slammed it on the desk like he was starring in his own telenovela saying "here's your refund". He probably felt really cool though I never asked for a refund, but I told him that dramatic $300 was $100 short so we stood there while he wrote us a check. He had me sign a paper that said I was refunded out of "good will" which we had a hearty laugh about later...what a savior! It's not like he spent the previous 15 minutes accusing me of being a scam artist just because I want problems on my car to be fixed the first time. How he feels it is appropriate to yell at his paying customers is beyond me. After doing some research I see that many of his 5 star reviews are from friends and family. Beware of this guy, he's a ticking time bomb whose fragile masculinity cannot handle any sort of criticism.
HIS REAL NAME IS Faisal K, not JOHN. He never offered a refund and ... read more HIS REAL NAME IS Faisal K, not JOHN. He never offered a refund and cursed me out as I have it recorded. If I could give this place no stars I would. I had purchased a groupon ($149) for front and rear brakes 3 weeks ago. He texts me saying that I would also need to replace the rotors. I was a little hesitant and should have listened to my gut but I went ahead go the rotors replaced for $265. Then he sends me pictures saying that I need to replace my ball joints. I said another time. Fast forward to one week later and I am hearing a squeaking noise. He says give it some time to adjust and that most likely it is my parking brakes. I called another mechanic and inquired about this and he informs me that the parking brake could and should have been done with the original brake/rotor replacement and it would have been cheaper as Landspeed wants to charge me $180. I gave it two weeks and the noise progressed. When I brought it in he took it for a test drive and tells me that he is going to replace the rotors and brakes again as well as the job on the parking brakes. I ask why and he tells me because of needing the parking brake which was a complete bowl of ****. Well, two days later I hear another squeaking noise and grinding noise. I thought it was because of the ball joints he stated I needed to replace. So, I again contacted the other mechanic and brought it in. He takes a look at my car and takes it for test drive and lets me know that the balljoints are perfect, NO NEED TO REPLACE THEM. Then this is the worst part, he tells me that the brake job that Landspeed did was done extremely poorly as well as the brakes and rotors were warped. I gasped considering that I just replaced them three weeks ago. I took pictures and everything and now have to replace the rotors and brakes in the front. I am so upset because as much as I would want to go back and make him do the job over again, that is not going to happen. He is also very rude and hostile. Blocks your number and doesn't answer. Fights all poor given reviews from yelp and other places. PLEASE BEWARE!!! I am not doing this to be spiteful, I am doing this because we work hard for our money and he is scamming people.
We were on our way to Chicago earlier this week when we got stuck in a... read more We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.