Auto glass repair service near Manchester, CT

Stay away from this shop. Very untrustworthy owner who lies, overcharges for services and steals your parts too.

I went here to get my brand new 2013 Mercedes-Benz tinted, and they scratched my glass windows. When I went back to talk to the owner about the damage they caused, the owner said I should take my car back to Mercedes-Benz because they sold me a brand new car with scratched windows. My car was detailed three days before getting tints and the windows were never damaged before prior tinting. I tried to talk to the owner about it and he wouldn't even give me a refund back for the work they did. In addition to that he charged me for removing the tints off my windows and wouldn't give me his insurance information to have me put a claim through his insurance company for the damage they caused. I went back several times to try to work things out with the owner and he won't do anything to take accountability for the damage he made to my car. The scratches are not superficial scratches either. They are so deep my nails catch in them.

Had car trouble on 84, and they quickly fixed the problem with no hassle, and they were nice!

Egp Auto Glass can solve all your auto glass replacement and repair needs domestic and foreign. Our services include free mobile auto glass repair, auto glass replacement, auto mirrors, auto windows, and windshields. We promise excellent workmanship, fair rates, and great customer service. Call us today!

This was my first experience with this shop. It was at the Norwich location. My appointment was at 9 am (opening time). There was only one person working in the showroom, I'm guessing the manager or owner. There were no salesmen or other customer service reps, so I'm not sure who is in charge of helping people to find what they're looking for. Luckily, my needs were simple. The man at the counter had me checked in by about 9:05, which isn't bad, considering he was on a phone call and helping another customer when I walked in (Like I said, they could use a floorperson). The service only took about 90 minutes. No muss, no fuss. They do need to add more variety into their magazine offerings in the waiting area. One year-old Connecticut Magazine, a bunch of industry stuff (sound systems, etc.), and lots and lots of Exquire and GQ magazines. They should know that their customer base includes more than just men and sound junkies.

Sullivan Glass is northwestern Connecticut’s premier glass shop. We are a full service shop offering residential, commercial, and auto glass replacement. Family owned and operated for over 25 years, providing great service and the best quality products. Over the years we have merged with two local glass shops; Union Glass and Classic Glass, both of Torrington, Connecticut.