DO NOT GO TO THIS PLACE!!! I stopped in yesterday for a quick oil change and car wash on my 2005 Acura TL. I almost always keep an eye on my vehicle whenever having it serviced but the arrangement of this place makes it impossible to do so. I was told 3 times to have a seat in the lobby while trying to keep an eye on my car and finally did as I was told. While waiting I watched after customer after customer where summoned and lead to the oil change area to be upsold on additional repairs that they supposedly needed to their cars.
Then my name was called and I too was led to the garage where I was told that my car, of which I had checked the oil level 2 days prior, was almost completely out of oil and needed to have an engine flush. I declined and told them to just change the oil as requested. An hour and fifteen minutes later my car came out of the wash and was readied for me. As soon as I approached the car I noticed damage to the paint under the right front passenger door. I immediately asked for the manager and a supposed senior employee came to see the damage.
After viewing the damage, this employee immediately proceeded to tell me how they had not caused the damage and that the manager, Pierre, was not there for me to speak to but would return in about 15 minutes if I wanted to wait. While waiting I inspected my car more closely and discovered that they had in fact damaged it on both the driver's and passenger sides in the same place. I showed the additional damage to the very rude employee and insisted on speaking to the mechanic who had worked on my car to question him about the damage. After being escorted to the garage, the mechanic denied having any knowledge of damaging my car. However I did get to see first hand the lift used to raise my car and explained to both of them that it was obvious that their hydraulic lift arms were not in the right position when used on my car and consequently crushed my body moldings in the same place on both sides of it.
This is when it really started to get ugly and two of the employees there began to use profanity and took on a threatening demeanor. I went back to the front desk clerk and she wrote down the make and model of my car and took my personal information and assured me that Pierre would contact me as soon as he got in. She added that they have video cameras on every part of their operation and that Pierre will review the recordings to see precisely what happened and be in touch. In spite of contacting the business two more times, I have still gotten no response from them. DO NOT TAKE YOUR CAR HERE FOR ANY REASON!!!! THEY ARE SCAM ARITISTS, AND NOT EVEN GOOD ONES! After leaving there I immediately noticed that my car was making a strange noise in the engine that it had not made prior to going there. I took it to another shop who said that the oil in my motor was not clean and appeared to be used oil! They changed my oil again and the lifter noise in my engine immediately stopped! DO NO TAKE YOUR CAR HERE!!! THEY ARE A RIP OFF, ARE IRRESPONSIBILE AND WILL DAMAGE YOUR CAR AND NOT TAKE RESPONSIBILITY FOR ANYTHING THEY DO!
