Towing service service near Lakeland, FL

They changed the timing belt water pump the belts were bad they reinstalled them never called me I have multiple vehicles I'm very disappointed and will not return

under new ownership since .april 1st top shelf service nationwide warranty owner on site

My car stayed several days in that workshop and when I looked for it and arrived at my house it gave me the same problem again, which was supposedly fixed .... I paid for pleasure, I threw away my money that day... Terrible experience

Nicest guys I've ever met. Took me in late in the day, diagnosed the problem with my F150 and even though I was at their mercy being from out of town and all, their charges were very reasonable. Thanks for a great job!

Dropped of my car at 10:00 AM. Chris the manager said we will check the car and give a call. 4:30 PM I called to check on the status. Chris said we are still checking I will call back. 7:15 PM drove by the shop it was closed. Called the shop answering service can not get hold of any one. Left a message for the owner to call back. Have to be at work at 7:00 AM. 8:30 PM still no response. WORST CUSTOMER SERVICE EVER.

They towed my motorcycle and sent a $540 bill for all types of bullsh*t towing fees. They towed it on the 28th of January, signed the bill on February 5th, mailed it February 6th (right before the weekend, when mail doesn't get processed), and then it came in on February 10th. I now have to pay $700 in fees for a motorcycle that was towed and for a bill that they sent out so late that I was bound to accumulate more charges. Furthermore, they advertise 24/7 service on Google, but that's only their office hours and management says they lack the ability to change it. They charge you $50 if you want someone to come down after hours. They wouldn't waive a single cent. This entity is nothing but a scam. I live paycheck to paycheck making $5 an hour. Do not trust them.

I took my Fiat 500 in for body repair after a collision. I couldn't be happier with the results. They were professional, quick and efficient. They communicated directly with me and the insurance company in a timely fashion. My car looked better when I picked it up than I did when I bought it new. They even helped me get a rental car which I was able to drop off right at the shop, and my vehicle was done earlier than the estimate. EXCELLENT. Allison D. Orlando, FL

Stopped in the shop by chance 3 years ago and I feel like I never left! Customer service is way beyond what you typically experience at an auto repair shop! They have always been honest with me and never try to sell me stuff I do not need. Prices are competitive and the work performed has been great each time. New owner really understands how to take care of his customers!

TIA Towing does not even deserve one star. Their representative Mary was very rude and I will NEVER do business with this company again. I called around to a few tow companies for pricing for a box truck and TIA had a good price. They quoted $125 over the phone. I let Mary know that I was a business and calling around for tow pricing and she said okay. When I called back to confirm the tow pick up, she reiterated $125 was the charge. There was no mention of anything else. When the tow truck driver arrived, he said the charge was $125 and they now do not accept checks. He then said that I could pay with a credit card but the charge would be $5-$10 more. I said that Mary mentioned nothing of an extra charge nor any mention of not accepting checks, especially since I told her this was a business. When I attempted to call TIA, the phone just rang and rang, then went to voicemail, then rang and rang again for two additional attempts. I was finally able to speak with Mary on the phone on the fourth attempt and she was quite rude and belligerent. I was explaining to her our phone conversation which she said that she remembered and that she would call me back regarding accepting a check. When she called me back four (4) minutes later, she still had a negative attitude and said due to bad checks they could not accept. She then said that she didn't know that $5-$10 would affect me so, so that is what the charge would now be. As I tried to explain to her that this is not the price she told me, she became irate and started to curse me and then hung up the phone on me. I tried to call her back two (2) times and there was no answer. She finally answered on my third try and said that I was giving her attitude and kept talking over me, not listening, and being very rude. She then said that she would take off the five dollars and as she continued with her overtly negative attitude said, "You know what? Forget it. I am not taking the charge off and not taking your credit card. Only cash. How long does my driver need to wait? How many minutes to wait for you to get cash? I am going to charge you for every minute until I get my cash. You need to decide what you are going to do cause I need my money. You call me when you figure it out." And then she proceeded to hang up on me again. As I attempted to call Mary back once again, the phone just rang and rang and she answered the phone on my next second attempt. She was still not listening and hung up on me prior to me even speaking. Their tow truck driver was also very disruptive and disrespectful as well. They did not even want to give me a receipt. I own a business and I would never treat vendors, customers, or any human being with such disdain. I will NEVER utilize their services again. This is not a customer service business. No one else should ever use TIA Towing.