Oil change service near Palmetto, FL

10/7/2012 I just received service from this company in Tampa, FL at the Kennedy Bvd location and the man who said he was the manager, Steven, had changed my oil and drained my coolant. He had asked me to put in new coolant for $89.99 and I said NO, which then I left the business and within 10 minutes my car had overheated. I then went and purchased my own coolant and went back to the station to have him (and the cameras) witness ME put a whole bottle of coolant in my car.

Never, please never call this guy Brian Dorcy if you need any mechanic work for your boat. This is the worst, unresponsive, irresponsible and unprofessional mechanic I’ve ever met. I contacted him in February 2022 and requested to fix the engine (water in the oil). He came relatively fast, the next week and found the heads need to be replaced. He ordered new heads and other parts. It took 1 month to get them delivered and 2 more weeks to Brian showed up in my yard. He took the old gasket and found that the block had a crack and needed to be replaced. Why didn't he check this the first time? If he wan’s so negligent and blind and did his job better he could find this issue at the very beginning. It took 2 more weeks to find and order a new block and more than a month to get it delivered to me. I was hoping this “crooked hands master” will come ASAP and finish his work. But he didn’t come this week and next week. He was ignoring my phone calls and messages when I tried to arrange the appointment with him. He is OK to get a new job but is always so busy finishing it. I’ve been waiting for him for more than 2 month and then I said I don’t want to wait any more and I asked him to bring a block to me. He ignored me again for a week. The only one way it worked was to push him to bring me a $2K block to say that on Tuesday I will report to the Police. And he finally brought it to me at the end of July!!!!. I’ve been waiting for 6 month and at the end I got an unfixed boat and half a garage of parts. When I googled for reviews I found that this is his normal way of business. His rating is * 1 Star. I will be happy if you read this review and won’t call this deceiver - this will save you a few months of your time and a lot of your nerves. Please spend 1 more hour and google - there are many really talented professional mechanics with hundreds of reviews and 4.8-4.9 rating. Don’t give your job to losers and scammers!

CONSUMER BEWARE!! On 7/17/23 I took my car in for AC repair, rear suspension, transmission & brake fluid exchange. Although Roger, the owner, agreed to perform the work for a set price. after most of the way done he refused to complete the work without additional payment because he under estimated the cost. Once I informed him I was unwilling to pay any additional money and I expected him to honor the agreement he would not return my vehicle after a week of excuses. My GPS tracking was disconnected after logged in 2:28 am driving. I called the Sheriff’s office to help retrieve my vehicle. I then went straight to the dealer who verified the work they charged me for(radiator replacement) was not the issue with the AC and was unnecessary. The replacement of the rear suspension airbags were installed wrong and damaged. They removed all my engine cover fasteners, removed my community I’d tag from my windshield and left my car filthy. CONSUMER BEWARE!!

Best in town. Every happy with the fast and friendly service. Thomas J.

I called to have a tire patched and they told me it was FREE as a good customer service thing to do. It would get them more future business they said. I took the vehicle in and instantly told it was not repairable. This is a $250 tire. I knew it was an easy fix but they just want to sell tires. I took it to just tires on Clearwater Largo Rd and they fixed it for $20 and it will last the lifetime of the tire. It only took them 12 minutes to fix. This is my second bad experience with Goodyear. I will never use or suggest anyone goes there, especially the franchise one on Belcher and East Bay Drive.

New Hope Auto & Truck Services, Inc. is located in Clearwater, Pinellas County Florida. We are surrounded by the cities of Largo, Pinellas Park, Safety Harbor and St Petersburg. Manager Hope Peterson has more than 20 years of automotive and truck repair service experience. We are a Pinellas County auto repair facility.