Ac and heating repair service near Windermere, FL

Turn yourself in Tom. You killed 3 people and harmed 3 others. Their families are mourning. Turn yourself in, it is the right thing to do.

Stopped in the shop by chance 3 years ago and I feel like I never left! Customer service is way beyond what you typically experience at an auto repair shop! They have always been honest with me and never try to sell me stuff I do not need. Prices are competitive and the work performed has been great each time. New owner really understands how to take care of his customers!

I'll never EVER take my car back there again. I've been a loyal customer for well over 5 yrs and that went out the door. Long story short. I had an oil change done on my vehicle and that was it. Went to pick it up and within a quarter of a mile my car started to act up such as the oil light, engine light and white smoke blasting from the exhaust. I called Goodyear and they had a young tech drive up and inspect the vehicle. He insisted the oil was replaced and said there may be an under lying issue with my car. Had to get it towed back to the shop and guess what I was charged for the tow.. I had to talk to the head manager Adam Cutler to get a refund. Moving forward. My car was left in their hands for the next couple days and they insisted the car was fine.. I drove off and ran into the same EXACT issue. My car was not looked at bc I made sure to take a picture of the odometer for my records. Adam insisted that my car was test drove. ALL LIES. He said there may be a faulty ignition coil or spark plugs. I had them replaced and ran into the same exact problems. With nothing getting handled I had my car towed to a dealership. Within 2hrs they were able to narrow down the cause. GOODYEAR NEVER CHANGED MY OIL. ALL THEY DID WAS TOP IT OFF!!! With them doing that it flooded my whole engine. All my coils, spark plugs and exhaust were damaged. Moving forward... the dealership gave me a quote and I reached out to Adam Cutler to fix this problem. He nonchalantly basically shrugged it off and from there I personally had to make a claim with Goodyear on paying for the damages. My car eventually got fixed but my car is no longer the same. Check engine light is on due to the damaged exhaust that Goodyear will not pay for. All in all a basic oil change turned into a 3k bill. God knows how many other customers they ripped off by using these lazy tactics. This was roughly 3 months ago and I have yet to even get a follow up from Adam Cutler. He should not be in the position he's in. STAY AWAY!!!

I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Either his boss doesn't know how horrible of a salesman he is or his boss doesn't care. Congratulations Phillips Toyota! You just lost the future business of a 23 year old. Good job Mark (can you sense the sarcasm?)!