Ac and heating repair service near Winter Haven, FL

Stopped in the shop by chance 3 years ago and I feel like I never left! Customer service is way beyond what you typically experience at an auto repair shop! They have always been honest with me and never try to sell me stuff I do not need. Prices are competitive and the work performed has been great each time. New owner really understands how to take care of his customers!

I'll never EVER take my car back there again. I've been a loyal customer for well over 5 yrs and that went out the door. Long story short. I had an oil change done on my vehicle and that was it. Went to pick it up and within a quarter of a mile my car started to act up such as the oil light, engine light and white smoke blasting from the exhaust. I called Goodyear and they had a young tech drive up and inspect the vehicle. He insisted the oil was replaced and said there may be an under lying issue with my car. Had to get it towed back to the shop and guess what I was charged for the tow.. I had to talk to the head manager Adam Cutler to get a refund. Moving forward. My car was left in their hands for the next couple days and they insisted the car was fine.. I drove off and ran into the same EXACT issue. My car was not looked at bc I made sure to take a picture of the odometer for my records. Adam insisted that my car was test drove. ALL LIES. He said there may be a faulty ignition coil or spark plugs. I had them replaced and ran into the same exact problems. With nothing getting handled I had my car towed to a dealership. Within 2hrs they were able to narrow down the cause. GOODYEAR NEVER CHANGED MY OIL. ALL THEY DID WAS TOP IT OFF!!! With them doing that it flooded my whole engine. All my coils, spark plugs and exhaust were damaged. Moving forward... the dealership gave me a quote and I reached out to Adam Cutler to fix this problem. He nonchalantly basically shrugged it off and from there I personally had to make a claim with Goodyear on paying for the damages. My car eventually got fixed but my car is no longer the same. Check engine light is on due to the damaged exhaust that Goodyear will not pay for. All in all a basic oil change turned into a 3k bill. God knows how many other customers they ripped off by using these lazy tactics. This was roughly 3 months ago and I have yet to even get a follow up from Adam Cutler. He should not be in the position he's in. STAY AWAY!!!

Will always do business with them

I was lied to by a main dealer. They said I needed an expensive repair. These guys were honest. Told me it wasn't necessary. For that I will always be grateful, so they won my business, long term.

They have the worst customer service....waited for two hours and they just ignore you.

Fair, honest,fast, & did it right the first time. Taking our car back to him to have ac worked on today.

Excellent Service - Services My Fleet, No Hassle, Fair Pricing, Good Work

Nicest guys I've ever met. Took me in late in the day, diagnosed the problem with my F150 and even though I was at their mercy being from out of town and all, their charges were very reasonable. Thanks for a great job!

New location as of 01-01-2012 2825 PARKWAY ST STE #10 LAKELAND FL 33811 863-397-6701

Nice guys and they mean well. If you are interested in a top notch professional shop keep looking. This is an old school garage and mechanic that struggles to get the repair completely done the first time you bring your vehicle in. Fully expect not to have your vehicle ready when promised and to get it back dirty inside and out. They will make the repair work eventually but expect to waste a lot of your time in the process.

Chipped the finish on my rim, threw my rim stickers away and then stated that they did as if they were proud of it and lied about the damage. It is just a typical trashy environment not an environment for custom parts as it spreads through word of mouth in Lakeland. They are probably selling my stickers on Craigslist or Ebay.

After being told by a local dealership that my car needed hundreds of dollars of work to include brakes and all fluids , I took my car to Gunder's and was enlightened to the fact that I did not need any of that at all. I appreciate their honesty and integrity and have recommended them to friends that have also had great results. Thankful for an honest place to have my car taken care of on every level.

They worked on two different cars to repair a/c. Both cars blow out cold. They have very reasonable prices

My son & I both had our cars repaired here. I needed a new transmission & my son needed work on his truck. Both jobs were supposed to take maybe 5 days. I didn't get my car for 21 days! Auto Masters didn't even do the work! They farmed my car out to someone else & I still have no idea where it was or who did the work. After finally getting my car back, it never ran right. Still had problems & kept stalling on me. Would leave me stranded & would die going through an intersection & almost got hit more than once! Was not safe at all. Every time I took it back to them (3 month warranty) They would drive it for SEVERAL days, run ALL the gas out of the car & say it never stalled on us. To this day the car still stalls & runs poorly. My son's truck? Same thing. They kept it for close to a month & kept telling him they "ordered the wrong part." Staff was not friendly. One of the last times they had my car & called me to come get it, I got there @ 5:30 & no one was there. They're open til 6pm.