Oil change service near Chamblee, GA

I was at Jiffy Lube on Satellite Boulevard in Duluth. GA to do a normal oil change and after about 20 minutes into the oil change, I was called to come under the bay to see something. Went in and the man working on my car told me the nut that locks on the pan would leak oil after they finish changing the oil. Apparently he broke it while unscrewing it. I informed him that my car has never leaked oil and I'm wondering why he did this. He told me "well you can fill out a claims form" if you feel badly about this. Filled out a claims form and my horrors began. First they did not fax in my claims form until I called corporate office. Emailed the customer care supervisor pictures of oil leak. Did not get an acknowledgement. They sent one of their staff Chuck who is on their telephone system to give me a call. The horror continued. Chuck was so rude and antagonistic and he clearly was acting out a script designed for Jiffy Lube not taking responsibility for their staff action. Told me the previous company who I have been using since my car was about 10k miles without issues was responsible for the broken nut. My argument is that if their staff knew the nut was hard to remove, he should have called my attention to it before proceeding further instead he called my attention after he got it broken. Now I am stuck between legal action or cough out money that I never planned on spending because I went for a cheaper Groupon powered Oil change.

I appreciated the friendliness of the employees of this location; however, I had a horrible experience and would not recommend this location to anyone. I went in to get my emissions test, but my check engine light was on - so I was not going to pass. I knew there were issues with my truck because I had recently taken it to Nissan for diagnostics. I showed the tech at Express Oil Change what work needed to be done - it totalled $450.00. He mentioned that they could do it for a better price. They were able to get the check engine light off long enough to pass the test, but it came right back on. At the end of the day, I had a bill of 1056.54. but the light was still on. They told me to bring it back later. Long story short - multiple visits later, I'm charged 1,848.04 for what Nissan said they would do for $450.00. I've learned my lesson. DO NOT GO TO THIS SHOP. They're friendly, but don't have the best practices.

Seriously, the owner is as sincere and kind as it gets while looking to save you cash on parts and etc. And he knows what he's doing cuz after an 800 mile roadtrip the day after fixing my brakes, I'm alive with A/C so crisp and cool..! The car never felt that good even when purchased and maintained at the dealer. I tried this place for the first time and it was probably the best decision.

Great work, reasonable prices, excellent customer service / communication. What more could I ask for ? Runs like a champ! Highly recommended!

brought my 92 e30 in it on oct 2018 and they did absolutely no work..quoted me 5000 with 1200 deposit in jan 2019. The quote had things that have already been replaced like ac compressor and and a headgasket that has no miles on it because i changed it my self before i brought it in .. I trimmed the quote down to 1400 and the deposit was 500 i thought that is pretty high...but i paid it..against my better judgement because i could feel the racist mentality when i came into the shop to talk about the repairs to my car in nov 2018 .i believe since they couldn't prey on an uninformed black car owner they chose to let my car sit for 2 months and when i called for an update on feb 13, 2019, they informed me that its best to come get my car and that they haven't done any work

Each American Service Station automotive repair center is full-service, offering comprehensive and professional repair and maintenance ranging from oil changes to engine rebuilds. Our success is attributed to honesty, service quality and outstanding customer service. We offer an extended 36 months or 36,000 miles nationwide warranty on all repair services. Each location is equipped with Certified ASE technicians and the latest diagnostic equipment. Other conveniences include 24 hour on-call towing, free customer pick-up & drop-off, free Wi-Fi and a clean, comfortable waiting room.