For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church R... read more For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church Rd. I started questioning the service and honesty after having brakes replaced multiple times. Each time they told me something else was wrong. So I had rotors replaced, brakes were still bad. Went back they said now I needed new calibers,brakes were still bad. Went back again, they said one of the calibers was faulty and needed replacing. My brakes were still now working properly but at this point I had given up assuming it was just old car. Once I started having tire and brakes problem not long after this I went to another shop. I also began looking up my tires plus history to share with the new mechanics. They showed me that not all the calibers were changed (despite me telling tires plus repeatedly that my brakes were not working). And that everything needed to be replaced again. They took me to the back to show me. As I looked at my service history not only did feel I was scammed on work done on my car, but I had purchased a total of 8 tires in 2 to 3 year span (with road hazard) and was now on tires again 9 and 10. Not only is that a ridiculous short time needing tires but they never once gave me free or discount for the road hazard. I have contacted their corporate office. I received one email saying someone would be in touch with me. I have yet to hear back from them. I will say the manager at the location eventually offered to repay the calipers but since the job was not done fully and properly as well as the tire situation I didn't feel this was fair.
I spent a lot of money at this place trying to get my car fixed. Too m... read more I spent a lot of money at this place trying to get my car fixed. Too much in fact, more than I care to admit to because I'm embarrassed by it. My fault really, I should have never allowed these people to con me into thinking I was a friend of theirs. But that's what crooks do right? They con people, they smile in your face and offer a whole lot of friendly talk and persuasion and you just want to believe them and then you do. Next thing you know, the only thing that's really changed is the amount of money you had in the bank and your car is not only still not fixed but actually runs just a little worse than it did before you took it in. And while we're on the subject of not being fixed, every so-called repair I had performed at this shop always came with some sort of issue that would involve me having to take the car back to the shop so they could take three days to fix something that in my opinion should have been done right to start with. I'm at the point now where I'm thinking this was deliberate. You know, keep me coming back over and over, suggestive selling and finding other things wrong, stuff like that. And with me being the trusting type and also the sort of person that likes to give others the benefit of the doubt, I believed them. I genuinely thought they were trying to help, I thought they were different but as of right this very moment I feel as though I couldn't have been more wrong. I can't say I'm much surprised either, I have never met an honest mechanic and I don't think such a thing even exists. But even still, even after I had that inner monologue going off inside my head telling me to just walk away, find someplace else, etc. I still wanted to give them a chance. I spoke with the owner, his wife, a mechanic, another mechanic and could never achieve anything even near satisfactory. In summary I really regret having done business with this place and would advise other against doing so.
Tim was awesome and made life SO much better. Plus he was honest and u... read more Tim was awesome and made life SO much better. Plus he was honest and upfront about costs and what was needed. I liked them so much, I'm bringing my car back down from Maryland to Georgia to have them look at other things this month. :)
