Took my car in to get fixed. Was charged a diagnostic fee for the syst... read more Took my car in to get fixed. Was charged a diagnostic fee for the system. They came up with the thermostat. They fixed. But ignored my request to check the AC not working. Took back in and was charged for another diagnostic check. Came up with heater core and another part. Quoted 3400. Found someone just over 1000. I should have never been charged for the second diagnostic check. They failed the first time. Never again. I would zero stars.
Very unhappy with the service I paid for. The service was not fulfille... read more Very unhappy with the service I paid for. The service was not fulfilled. I had to return my vehicle for the service to be completed correctly. Even though honest wrench towed my truck it out a burden on my work schedule the following day This was completely unacceptable as the service should have been inspected.
Unless my recent service repair (keys) can be addressed via refund I’m... read more Unless my recent service repair (keys) can be addressed via refund I’m probably done with Honest Wrenches. Brought my car here twice, the first time there was a parts issue to repair an air conditioner and you kept my car for nearly five full days waiting on a part. I had to borrow cars and/or Uber the entire time. Communication was great so I figured I’d try you again if I had another issue in the future. The second time (just this week) I had a key issue. When I called in I was told it would be no problem to repair. Turns out it was a problem you couldn’t repair, you couldn’t fix it, AND I was required to pay you over $200 to diagnose that you couldn’t fix it. So I just paid $200 to NOT fix my car. I’d be happy to discuss a refund, which would keep my business at Honest Wrenches in the future. Otherwise, there are a lot of other garages in town.
