Ford service near Bourbonnais, IL

I have lived in the area over a decade, and Tuffy has seen many (if not all) of our family vehicles. Some needed more repairs and upkeep than others, but Paul is definitely someone I trust. Just a few weeks ago we were going out of town for a funeral and decided to bring it in before we left. Long story short, we brought it in for an oil change and Tuffy found a major issue that needed to be repaired immediately. Tuffy not only saved us the danger of breaking down on our way to the funeral, but they worked out an arrangement with Enterprise to rent a 15 passenger van for my large family! We make it to the funeral safely and returned to have our vehicle repaired and ready to go. Thanks Paul and everyone at Tuffy! David G. Bourbonnais, IL

WE TOOK ARE CAR TO THIS CENTER, AND WHAT A GREAT PLACE TO WORK WITH, THESE GUYS ARE THE REAL DEAL. THEY CHECK THE CAR OUT FOR FREE AND TOLD US THAT THE PRESSURE IN THE TRANS WAS THE PROBLEM. WE HAVE A 1998 BUICK AND IT SHIFTED VERY HARD AND LATE ON THE 1/2 SHIFT, PUT A SCANNER ON THE CAR AND TOLD US HOW LONG IT HAD BEEN GOING ON AND WHAT KIND OF DAMAGE IT CAN CAUSE. DROPPED THE PAN AND FOUND METAL AND CLUTCH MATERIAL IN PAN, AND TOLD US WE DIDN'T OWE THEM A DIME. WELL WE WANTED TO FIX THE CAR AND THEY CAME RIGHT IN THE PRICE RANGE, PLUS FIXED THE SWAY BAR LINKS WITH NO LABOR CHARGE, JUST PAID FOR THE PARTS. GAVE US A 12MONTH/ 12,000 WARRANTY. HAD US COME BACK IN A WEEK AND CHECK THE CAR OVER. DON'T THINK THIS CAR EVER SHIFT LIKE THIS, JOB DONE RIGHT AND ON TIME, 3 DAYS. THANK YOU MR TRANSMISSION, JOHN AND STAFF. WE WILL TELL VERYBODY WE KNOW ABOUT YOUR SHOP. KEN KEENE

I found that Bob is one of the most honest mechanics that has worked on my car. That is one reason, I will return to him to work on my car. The other, which is also important, I am very satisfied with the work he has done. I will be returning to him when I need additional repairs.

I am Kevin, and on 2/20/12 i had just purchased my 99 ford Taurus from STANDARD AUTO ON CHICAGO ROAD AND SAUK TRAIL. for me the car was all of 10 hours old. approx. 2 weeks after my praise for standard auto was posted - the car broke down due to an engine block crack. when i asked Steve to do something about the fact he knowingly sold me a bad car - he refused. Steve, Sue and all of the staff at standard auto give you their very best until you have paid for and driven your car off their lot - after that - you are nothing to them. This man and his band of merry thieves will take your money and ignore the problem they caused. i officially RECANT my previous praise of Standard Auto! BUYERS BEWARE OF STANDARD AUTO SALES - if you buy from them you will be back on the bus with me!

Auto repair and maintenance

Very honest people and great customer service

It is currently Wednesday, 7/14. On Monday, 7/12, I contacted Speedway requesting a part for my truck. They told me it would be $100.00 and they would have the part the following day. I went in there and paid for it, expecting it to be available on Tuesday. I went up there today (Wednesday) to pick up my part, and I was informed that they did not have the part, it was going to cost an additional $25.00 more than the quoted price, and if I still wanted it, they could have it tomorrow. So here I am without the part I need. I took the day off of work so that I could get my truck fixed. Basically, I am now out a few hundred dollars and still can't fix my truck because the wonderful staff at speedway couldn't take 30 seconds to call me Monday or Tuesday and tell me that it would be more than they expected and they would need some additional money to get the part. Or better yet, they could have just ordered it and given it to me for the price they quoted. That is what a respectable business would do. There are plenty of junk yards out there, I would recommend passing this one by.