Brake repair service near Northlake, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

What a joke went back for the same problem four times! first it was battery, then alternator, then wiring then we don't know! Go to the dealer! I spent 2000.00 and my car keeps stalling ?!?!?! I went to the dealer and spent a whole 98.00 and car has been fine.I will never ever go back to marco and would suggest everyone do the same this guys are terrible!

Job engine oil and anti freeze seal leaking inside engine. Resulation rebuild engine. My car had been at sams auto for over two months and all I know is that they keep re placing parts with no end in site. I have given up on the though on getting this car repaired. I would like to know what are my options. At uthis point.

Ernie’s Auto has been proudly serving Elmhurst since 1990. Our team of certified technicians would be happy to handle your complete auto care needs.

I brought my car here for a second opinion a few weeks ago regarding the air conditioner not working. Chuck and his team were able to fix it for a small fraction of the price. I am really pleased with their work and highly recommend. Jonathan Dolak

Burdi Motorworks is an Independent Mercedes-Benz auto repair and body shop. We specialize in all years and models of Mercedes-Benz passenger cars and Sprinter vans. Our team of factory trained technicians has the experience and equipment to handle any size repair you may need. We offer a variety of repair services from brakes, tires, suspension to complete engine performance diagnostics. Good news! We also offer repair and body services on other foreign and domestic makes. Just give us a call and ask for Carmine or Vince. Does your business own a fleet? Burdi Motorworks is now offering commercial fleet and warranty services to local Chicagoland businesses."