Brake repair service near West Chicago, IL

Fast friendly people there, they really take the time to explain how and why things happen to your car. I hate when I am forced to have work done on my car, but at least when I take it to Mark and his team, I know it gets done right and as soon as possible. They even offer you a free loaner car if the job is bigger or will take longer than expected. I have only needed it once so far, so I think they narrow down the problem pretty fast and get you back on the road. Their prices are very fair. A few times in the past I have wasted my time getting estimates at other places, just to end up back at GTM! Oh well, live and learn!

I was stranded 50 miles from home and got my car towed here, I was a little nervous not knowing anything about the shop or the area. John was very nice and assured me that they would find out what was wrong, I wondered at what cost..The car was looked at and the cost was very reasonable, being a woman I was concerned they were going to try and overcharge me because I had no other option but to go there. Even though I live so far away I would definitely bring my car here again for service, a nice honest mechanic/repair shop is hard to find but this place rocked!

1st Stop Automotive, Inc. is a full service automotive repair facility. We have been servicing the Bolingbrook area since 2003. We service both foreign and domestic vehicles. Our goal is to repair or maintain your vehicle in a cost effective and time efficient manner. We use only quality parts and offer a 12,000 mile/ 12 month warranty on parts and labor. Our technicians are ASE certified and highly trained in today's technical field . 1st Stop Automotive is family owned and operated and is committed to professional and affordable service. A shop build by honesty and loyalty . .

ASE certified knowledgeable mechanic , very courteous , and reasonable priced , actually they were about 30 % cheaper than the other local mechanic shops , I highly recommend them .

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.