Fantastic people who will do anything they can to help you out. I reco... read more Fantastic people who will do anything they can to help you out. I recommend them to anyone I hear complaining about their car or mechanic.
If I could give them 0 stars I would. We took our car to Elsio because... read more If I could give them 0 stars I would. We took our car to Elsio because it would not start and we had a check engine light on. After holding our car for a couple of days to repair it. During the repair he decided to drive around with the car, and the car stalled. He never asked for our authorization to drive around with the car and even charged us for the tow. We complained and he decided to charge us half of the towing fee. He told us he had fixed the problem, but after driving with the car for a day the check engine light came on again, and soon after the car wouldn't start. We took the car to him again, and again he held the car at his shop for a few days in order to figure out what was wrong. When we went to pick it up, the car wouldn't start. We then had to leave the car with him for another couple of days. He said that he would fix the car without charging us because we complained. He then proceeded to change a part in the car and then charged us for this part even though he said he would do it for free. Don't bring your car here. They are the slimiest people and Elsio will rob you of your money.
On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Ser... read more On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this
