Interior cleaning service near Carver, MA

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

Worst place to bring your vehicle, the owner treats people like animal, employees are also treated bad by the owner. Please don't use them.

If I could have given this place 0 stars u would have. The customer service is terrible. I brought my 3 year old SUV in for an interior detail. To the eye it looked good. However, once I got home I realized my seats were still wet. I left the windows open in hopes that the dap mess would go away. I got in the car 2 days later and the smell was disgusting! I realized at that time that the mats and rugs in the car were still soaking wet. I called extreme clean and they took the car back and cleaned it again. When I got the car back I was instructed that I must leave the heat on high worth the windows open. As ridiculous as that seemed to me I did it. I didn't realize I would get my car back wet after a detail. After following their instructions about the heat, which I left on for 3 hours the car still smelled a couple of days later. At this point I was extremely upset and I called them again. This time the owner got on the phone. Told me there was nothing else he could do. He refused to reimburse any of my money so that I could have this problem that Extreme Clean caused to be fixed. He states that he did not care about my business and hung up on me. BEWARE OF EXTREME CLEAN!!! This is the worst experience I have ever has with any company in the area. DO NOT GO HERE!!!