Emissions testing service near East Boston, MA

Very pleased I was kept informed of all the works that needed to be done my carwas returned to me as promised and very cleaned thanks for your service I will recommend you to my friends

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

If I could give a negative number I would, but unfortunately it won't allow me to! I have been searching for a car for the last 2 months. I checked out some places here and there but couldn't seem to find one. I saw one this morning on AutoTrader, it was for 2012 Honda Accord LX-P. The issue was that the Pride Chevy was about 2 hours away from my house. So before I left I called the sales department. I spoke to a fellow named Sam (actually name) and asked him if the car was still available as I live far away and do not want to waste a trip. He reassured me that, it was available and that when I got there to ask for him. We hopped in the car and headed toward Lynn. We get there and are wandering around. I finally have to ask a random guy who looked like he worked there if there was a separate Honda side. I let him know that I spoke to a Sam and was asked to ask for him when I arrived. A few minutes later, Sam arrives. I introduce myself and shake his hand. He then tells me he is going to set me up with a consultant. What, wait, then what the hell does Sam do? Sam brings back this guy, no idea who his name is. Sam says to guy I'm going to pull the car up for her, set up her profile. We sit with the guy and he tells me that unfortunately the car was sold this morning. I tell him, I called before hand blah blah to make sure it was there, 2 hour drive... He looks up the "sold" car and starts raving about what a great steal that wasI asked him why he rave about a deal that we were driving up to see and is now gone. What purpose was that serving? He says that Sam didn't know the car was sold, the other side of the dealership sold it, blah blah. My question is why is Sam answering the phone if he can not provide correct answers. Pissed off I gather my things to leave. I'm then told that maybe the car wasn't sold and to hold on, they had to make a phone call. Meanwhile as I wait, my dad goes into an office. I walk over and see this man, slumped back in

They always ensure the customer is happy. They are very flexible, convenient and just great guys. Thanks for checking my heat, the old car is nice and toasty warm. As always you are the best. Thanks, Bunny M

STAY AWAY! Huge part $ markup, questionable work, and Nickle and Dime central. Let me start by saying I was refereed here by a friend who has his work done here and always gets a good deal because he knows an owner. I made an assumption that his relationship with the owner would at least keep me from getting totally screwed on the work that was done. After I saw the bill I was shocked. I told my friend and he said he would talk to the owner about it. Unfortunately the owners response was that my 2007 Pontiac Grand Prix was not easy to work on and he thought the price was fair. The following is a breakdown of the bill based on the work done. You be the judge if you think it sounds fair. 4 New Brake Rotors: $330. (Local Auto store price:$150, and no, they did not install 'high end or gold plated rotors' on my car) Brake Cleaner/Degreaser: $4.73 (You can get a full can of the stuff for this price or less, this is one example of the nickle and dime job) Labor 1 hour ($97.59): One of the few reasonable estimates/charges I found on the bill. Although the cost may seem high the national average in 2009 that mechanics made was about $45 so I don't believe this charge to be outrageous. 6 Spark Plugs: $80 (Local Auto store price:$42 prices on spark plugs range so the actual spark plugs they installed could have actually cost less) Labor 2 hours: This labor charge is ridiculous. Search for an image of a 2007 Grand Prix engine. You will find the 6 plugs are nicely aligned and couldn't be in a more accessible location. 2 hours to change 6 spark plugs tells me they don't know what they are doing. Or this is another excessive charge. AC Expansion Valve: $88 (Local Auto store price:$44-68 depending on brand) R134A refrigerant: $46 (Not sure how much of a mark up this is but based on the other prices I'm guessing its over 100%) Labor: 1.9 hours: This was for: AC system test heating and air conditioning, diagnose/test includes: partial charge, pressure a

Back again to Tower for some more work to the car. New pads, rotors and a wheel bearing. Great communication from these guys, got a call detailing what the car needed and a quote, then followed up with a call to let me know it was ready. Friendly, efficient and very reasonably priced, accompanied by great service! Thanks again to Tower for first class treatment!

There are Ford Dealers, and there is Stoneham Ford, the Greater Boston Ford Dealer renowned for unparalleled excellence. We've earned this renown by having the regions' most comprehensive selection of new and used Ford models, along with an award-winning Ford service department dedicated to the customer.

Fantastic people who will do anything they can to help you out. I recommend them to anyone I hear complaining about their car or mechanic.

J&K Auto Service is a full service repair shop. Servicing all makes and models, and specializing in BMW MINI MERCEDES VOLVO VW AUDI. We pride ourselves in having the latest technology available for our customers. We have the factory spec software to code, program, and update, most European models.