Collision repair service near Newton, MA

This business is run by dishonest people. They gave me an estimate in writing and lowered it down for cash money( red flag ) . I dropped off my car and the next morning I got a call saying that I am suppose to bring the part to be installed which wasn't true and wasn't on the estimate. I asked to speak to the owner Rick who was extremely rude from the minute he came on the phone and I told him that the estimate stating the part is included with $6.25 % tax. He claimed that this is just paint and the waste charge. At this point I said "are you charging me tax on wasting?" He got very defensive and asked me to pick up my car. I was so happy to pick up my car not fixed by people like him and his unprofessional, dishonest, liars staff. I don't recommend this business to my enemy.

I want to preface my review by saying that the techs are very talented and I deeply appreciate the work they specifically did. I also would like to say Jake is an incredibly nice individual who does the best he can with what he is given, and unfortunately his colleague does not share the same sentiment. Rico lied about every facet of the job. From price, to estimated time, to simply what they would actually be able to do for me. He also made it very clear he did not respect my input and opinions even though I am the owner of the vehicle; I have my own opinion as to why he felt that way as well. INCREDIBLY upsetting experience considering my family is return customers of Zaks (I personally will not be returning). I again thank Jake and the techs for their diligent, and honest, work; And all they did in the face of their teammate actively working against them. Unfortunately, they can only do so much when the bridge has already been burned.