Unfortunately I do not recommend this place of service for any sort of... read more Unfortunately I do not recommend this place of service for any sort of work. The customer service of this facility was very awesome and I want to make sure I emphasize this. That is not the reason for my complain, my reasoning is that I went in after I hit a large rock on the Tobin bridge, the staff fit me in right away which was amazing because I needed a new tire. What I was not made aware of was that not only did I need a new tire, but I needed a new wheel. My wheel was bent, Sullivan tire mechanics put a NEW tire, on a BENT wheel and di not inform me that they moved the new tire with the bent wheel to the rear end of my car. When I left and drove to work the next day, my car was vibrating on the highway and it was unsafe for me to go over 45mph; in a snowstorm mind you. The mechanics should have done the due diligence of letting me know that I needed to get a new wheel before I stepped into the car.
For those who are looking to build a relationship with a team of truel... read more For those who are looking to build a relationship with a team of truely fair and honest individuals , look no further. James and his staff won me over several years ago when they were first starting out at NSMW. Any small business that's run by a Marine tells me I'm in good trustworthy hands. I bring my kids BMW's from out of state to have servicing done. He even handles the work on my SL500.
Kyle diagnosed and repaired our electrical problem, which dealership c... read more Kyle diagnosed and repaired our electrical problem, which dealership could not fix. Great, Great, Great work!!!!!!!!