Volkswagen service near Salem, MA

Most honest mechanic I've ever met. I was having troubles with my suspension on my Scion when I took my car to his shop to get checked out. I dropped it at noon, and he and his crew had pulled it apart and put it back together by the time I got back at the end of the work day. Stephen honestly told me that it was a problem with my strut, but it wasn't of any safety concern. He could fix it if I would like for a thousand dollars (mostly due to labor), but there was no rush since I might at least be able to get the parts cheaper myself. I wish I lived in this state - I'd come back in the future.

Your Boston Independent Audi and Volkswagen Auto Repair Specialist!

Professional, quick, and reliable. Murat has helped me in more than one pinch, and is the kind of mechanic you usually can only hope to find. No rip-offs, honest assessments, and a generally nice guy on top of it all.

Top auto repair shop in this city.Thanks, God I've found these guys and they are very good at this job! Finally have a locl shop i can depend on. All services they have done still are without problems! Price is fair too. Highly recommended

In an industry where trust and transparency are luxuries instead of bare minimums, Cars R Us of Boston is exceptional at making these focal points of how they do business. Whether you're a seasoned car expert or a new, vulnerable car owner there's nothing better than leaving the shop with with peace of mind and total, 100% confidence that your car...and wallet...are in better shape than when you came in (or went anywhere else). These guys break the mold of auto repair and maintenence and would recommend that everyone give this place a visit! Parul Faria

I took my car to Mikes Auto Repair for new brake pads and rotor replacement because his rputation online, he was helpful on the phone and he quoted what sounded like a fair price. Mike continued to impress with his warm and helpful customer service, putting my car on his lift immediately, showing me everything he saw, and walking me through the alternatives. He was able to get the appropriate parts in ten minutes and get right to work, and he had my car finished in less than three hours. He even took a test ride with me to ensure everything was to my satisfaction.

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.

Brought my car in a few weeks ago for its 60k checkup. Russ and Brian were helpful as always. It's running as well as it did when I first bought it.

I highly recommend this place! I had an accident and front wheels alignment was not okay. The previous garage named as "certified" by insurance company, did not manage to fix ... took 1.5 months, a lot of money, frustration and wasted time. Then I went to the European Motorsport garage and their service is really amazing! All was fixed immediately and double checked with the highest quality. Very professional people, always willing to help, answer all questions and give any advice. I will be back there for sure in case any service is needed. Wioletta P. Reading, MA

THIS PLACE IS HORRIBLE!!! DON'T WASTE YOUR MONEY. I PICKED MY SUV UP AND THERE WAS BIRD POO ON IT, DIRT ON THE ROCKER, THE RIMS WERE FILTHY, DUST ON THE BACK SEATS. I'M PRETTY SURE THEY SCRATCHED THE EXTERIOR. THERE IS NO WAY THEY WAXED IT AS ADVERTISED, NO WAY THEY CONDITIONED THE LEATHER OR ANYTHING EVEN CLOSE. AS I WAS DRIVING BACK TO WORK I NOTICED THE WINDSHIELD WASN'T PROPERLY WASHED. THEY CHANGED MY RADIO STATIONS, MOVED MY SEAT, WHO KNOWS WHAT WAS DONE WITH MY TRUCK WHILE THEY WERE SUPPOSEDLY DETAILING IT. MY EXPECTATION WAS TO PICK UP A SHINY SPARKLING TRUCK, NOT SOMETHING THAT HAD BEEN RUN THROUGH HAFFNERS AND A QUICK VACUUM. WHAT A RIP-OFF. GROUPON REFUNDED MY MONEY IMMEDIATELY. DO NOT GO HERE!!!

This place USED TO be awesome. I was a loyal customer for almost 3 years but ever since Tony left I wouldn't trust these guys with my kids ten speed. A couple iffy jobs I could forgive but beyond that, my brakes were 'fixed' yet they failed 5 miles after leaving the shop. Was told he drove it around for an hour and thought it was fine. Yet low and behold, I went flying through an intersection at RT 114 and was close to getting creamed by a Mack truck. When questioned about the work they did, their story changed to 3 guys drove it around for a couple days. So either they are too incompetent to know when the brakes aren't working properly or they're lying. Either way, If you want reliable service look elsewhere. Seriously, like anywhere else...at all.

WATCH YOUR WINDSHIELD WIPERS!! THEY RIP YOUR WINDSHIELD WIPERS SO YOU HAVE TO GET NEW ONES TO PASS INSPECTION. I WAS THERE 2 MONTHS AGO AND THEY DID IT TO 2 CARS IN FRONT OF ME AND MYSELF. MY HUSBAND WENT THERE THIS WEEK AND THE SAME THING JUST HAPPENED TO HIM..

The owner has been servicing my car for about 15 years. Unless it was an absolute emergency and he was unavailable, I wouldn't let anyone else touch my car. He does a great and conscientious job, on time, for a reasonable price, and more than once has saved me significant money. As an example, I recently took my car to the dealer to have a malfunctioning (and wide-open) window repaired. (This is a case where it was an emergency and he wasn't available!) The repair cost hundreds of dollars. 5 weeks later the repair failed, and the dealer told me their repair didn't fail; it was actually a NEW issue that would cost me another big pile of money to fix. No thanks, I said and headed to S&W. Turns out the problem was a loose connection, an easy fix. S&W saved me $400! No question about it: I'd sent any and all of my friends to S&W to get their cars serviced. Dana S. Braintree, MA