Volkswagen service near Colorado Springs, CO

We have seen it all, and we know a good guy when we see it. You have mutual respect, and you see the honesty, the extra mile they went to to really get a difficult job done, and the fair price at the end... And you know this is going to be a long-term relationship. The owner dealt with us personally, kept us posted along the way, and gave us a realistic estimate of the length of the job. Cheri F. Colorado Springs, CO

Provided lyft service to and from the shop Vehicle was finished before the time they had told me

Sorry, I just don't trust them. Too many mistakes, misdiagnosis and overcharges. They'll do ONE repair but charge 2 time codes. i.e. If you replace the alternator and the belt you don't charge for each as if seperate. Its simply dishonest. I will say they did refund Hundreds of dollars on one screw up, because I caught it. I gave 1 star only because 0 wasn't an option.

First, it took almost two hours to get my oil changed. Before they brought my car out they provided me with a list of issues that my car needed fixed, the biggest and most expensive being a new time belt. I was told the timing belt was cracking (I was priced an amount higher than the value of my car). I waited to get any repairs so I could get a second opinion and over night my car started leaking oil. I took it in to another shop that fixed the oil leak and they told me that the cover over the time belt did not look like it had been touched in a while and when they took it off to look, there was no cracking on the belt. Not only did Aspen auto lie to me, they extremely over priced me on repairs and created more issues with my car. I will never go here again.

I can not say enough good things about the service i recommend Adams to everyone i know A+ service goes above and beyond Andrea Knight

Very efficient and timely. I needed to replace brakes on my BMW and I was given the vehicle back same day where as the BMW dealership said they'd need it for two days. I brought it in last minute before I headed to the mountains the next day. Was very relieved they could get it done. Thank you! Rob Y. Colorado Springs

Definitely the go to land rover mechanics/technicians around Town. Were very nice and knowledgeable. My LR2 drives like new! Thanks guys

As a long time Mercedes owner I have visite lots of Dealerships and shops thru the years. Justin is one of the fairest people I have known. He has worked on my SL500 and my GLK350 with good service and good pricing and I can't reccomend him enough. Steve D.

I first went to ISA to get my headlights aligned after 3 other shops were unable to make it happen. ISA didn't blink an eye and my lights are no longer a safety hazard. I have had everything done from oil changes to head gaskets to timing belts to tires, all with professionalism and expertise. I am especially pleased that I don't seem to have a "Women in the Shop!" sign on my head when I walk in the door and have never felt taken advantage of or deceived about the work necessary on my car. Their quotes for the work to be done has always been spot on and the customer service provided by both Mason and Todd has always put me at ease and given me the peace of mind necessary when dealing with car repair shops. During my last visit, I was especially appreciative of the loaner car option since this reduced my time off from work. I will always use ISA as my car service shop and highly recommend it to others.

My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.

Great company to have work done very honest

Patricia is always bubbly and eager to help. Ed is quiet (opposites attract), but an absolutely outstanding mechanic. He is a master at his trade and does it right the first time. I also had Ed work on my 2004 Alero, which was slowly dying. He replaced three tie ends and replaced the alternator. The car ran like it was brand new. You will never be disappointed to go to Baxter's Automotive. They are the BEST at what they do. Christine Parker

I have been using Import Auto Tech for many years now. The service is always outstanding. My car comes back to me cleaned inside and out. No additional work is done unless approved by me first. -Vera

I called and set up an appointment Friday the 15th and was told by Blake, that they would be over Saturday at 10. Saturday 10 am rolled around and no call no show. I called at 10:15 to see if my directions were bad and Jeff told me that he sent a text (I never received any) and that they had been called to an emergency on I-25. He said that they would be over by 12. 12 rolled around and again they were a no show, no call. At 1:50 I sent a text, no response. I called at like 3:30-4 and the number had been disconnected (or I was blocked). I didn't ask for a miracle, didn't ask for anything but them to swing by to help diagnose a no start issue. However, common decency like a phone call to let someone know you are running late or can't make the appointment would be the right thing to do. One simple phone call and some honesty like "I over booked myself, or this repair is taking longer than expected" would have prevented a nasty review and someone having the impression that they were lied to. Obviously this is a great example of how to NOT run a business. Then out of the blue today (Sunday) I get a text that says "On the way" at 12:48. Well it's now 2:40 and no further info and again a no show. I can't give a 0 star rating or I would. I can't recommend them as you don't have any idea if they will show up and help you fix the issue. No I would not recommend them, and if you try them you might think twice about the quality of the repair/work. I read the previous reviews and made my decision to call based on them. Obviously my experience is no where near good.