Mechanic Advisor

Volkswagen Repair in Richmond

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Auto Reviews in the Richmond Area

  • My experience with Tuffy was amazing! My car wouldn't start late Frida... read more My experience with Tuffy was amazing! My car wouldn't start late Friday evening when every place was CLOSED. I had to get my car towed home and find a place to fix my car on a Saturday without an appointment since my regular mechanic is closed on the weekends and requires an appointment. I called Tuffy and spoke with Andrew on Saturday morning. He told me to have it towed in and it didn't get there until 11:30 and they were closing at 4:00 p.m. They were able to fix my car and had it ready at 3:00 p.m. Jose and Andrew were very helpful, respectful, friendly, and gave fair pricing! I would recommend this location and will use them again! Kesia Gwaltney

  • I popped in yesterday for an inspection and tire rotation. They we're ... read more I popped in yesterday for an inspection and tire rotation. They we're incredibly busy (1st of the month, go figure). I was told it would be several hours before they could get to me, so I made an appointment for later in the day and went to run errands. I returned at my appointment time, but then realized I had left my credit card at the store I had been at before. I called to see if I could still get in that afternoon and they were extremely accommodating. When I returned they were pretty much able to get me right in. They were so polite, hospitable and courteous and made sure to explain everything that was going on every step of the way. I have been going to Tuffy for years and will continue to do so for those reasons. When you walk through their doors, you're part of their family.

  • My experience was great today.. I had an issue in the manager's Jose a... read more My experience was great today.. I had an issue in the manager's Jose absence the day prior in which he was not in and he got it straight and made sure I was satisfied.. Jose and Andrew are awesome!!!!! I recommend them to anyone who needs service done ... Great customer service... Jose main priority was to keep me happy ...that feels good as a paying customer... Thanks guys.!!! -Lakesha S

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