Make sure to take physical pictures of everything that is broken or ne... read more Make sure to take physical pictures of everything that is broken or needs repair that you’re already aware of, prior to bringing your vehicle into this shop. They will exploit those damaged/failing parts and cause further damage to them. It seems to be part of a ploy to generate revenue for their shop because they will then try to get you to make the repairs there. Don’t expect any accountability either…. They seem to have temporary amnesia when confronted about damage that they were clearly responsible for. Alan Symmes and company - stop believing that each customer that steps foot in your shop, is as naïve as you paint them to be. These are the types of mechanics that will pull the bait and switch on you, if presented with the opportunity…. You know, replacing your new parts in working condition with used/failing parts to swindle honest customers out of their own money.
For those who are looking to build a relationship with a team of truel... read more For those who are looking to build a relationship with a team of truely fair and honest individuals , look no further. James and his staff won me over several years ago when they were first starting out at NSMW. Any small business that's run by a Marine tells me I'm in good trustworthy hands. I bring my kids BMW's from out of state to have servicing done. He even handles the work on my SL500.
As always, my experience was amazing. I would never consider taking my... read more As always, my experience was amazing. I would never consider taking my precious Mini Cooper anywhere else. I always know she will be well taken care of, and everything she needs will be carefully explained to me. And while mine was being repaired, I get to drive their awesome loaner mini which was delivered to me. You can't ask for better service than that!