Brake repair service near North Englewood, MD

Love this shop! One of the honest ones! They always take care of me and I appreciate! -Vicki Gowin

I have been getting my car serviced here for years. Great service, honest to a flaw and you never have to worry about the quality of work.

I have taken my 02 Passat to them a couple of times for repairs and have received good service both over the phone and in person. The repairs I had done were done professionally and I was always happy with the work. Most recently I had to have them remove the factory stereo so I could remove sub woofer wires, as I was trading it in, and Charlie came out and took care of it for me at no cost. I understand that with the right tools it is an easy task but he still came out and did it with a smile on his face. If I find myself with another VW or any of the German cars I will definitely take it back to them as needed.

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

I received a birthday coupon for a discount oil change, I went on a sat to get it done, they told me that they only do coupon M-F I made a appooinment for the following Tuesday 8:30am I showed up when they saw that I had a coupon on my hand they told me that they didnt have any appoinment under any name for that time, the guy behind the counter didnt even bother to look it up instead he searched on a scratch paper and said nope I dont have your name here, then he told me that they only accept coupons on Wednesday, I think they send coupons at home to try to get you to come in, and hopefully get you to paid full price by telling you they dont take coupons that day you are in.

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

GREAT SERVICE VERY GOOD MECHANICS HIGHLY RECOMEND

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

I imagine you'll be hearing quite a few complaints about this location today, if it's not already a regular occurrence with this location. I waited about 30 minutes in the service area before anyone approached me and asked what I was there for, and this was after we had called the location multiple times earlier, but had been put on hold for 10-15 minutes each time before being cut off, and having to call back, just to be put on hold again. After receiving no answers or information on my vehicle for over an hour from Chris or Billy (apparently known as Will at this location), a young lady, Kelly, finally came in, clocked in, and started to clean up their mess. While Chris & Will attempted to keep an appropriate attitude with everyone, it was very clear that neither of those two employees should be doing what they're doing. Both of them kept answering the phone, saying the typical and I assume approved, "Thank you for trusting the boys, this is xxxxx, may I please put you on hold for a moment", and then letting the caller remain on hold until the phone system cut them off. Well, that's only partially true, they did that 75% of the time, the other 25% of the time, they just let the phone ring without answering it at all. When Chris finally found my paperwork and attempted to check me out, he told me the price was over double what we had been told it was going to be. I inquired why, but he didn't have an answer, just kept asking me who took in the call initially. As I was not the original caller (nor do I assume the majority of people remember who they spoke to on the phone), I finally pointed out that it says who took in the order on the top right hand of the order form. That seemed to come as a surprise to Chris, who then told me he was going to get that gentleman, Mike. Chris came back, said Mike was on his way over. So, I proceeded to wait for another 20 minutes until I finally discovered that Mike was behind the counter in the store and had no idea what I was talking about. Chris kind of just shrugged his shoulders at that, and that is when Kelly finally stepped in and said she would just take care of it. At this point, I'd like to remind you that Chris was having me pay the "wrong" amount, and was going to hand me the keys. Well, while Kelly was looking into why the price was over double the amount told to us originally, she found out that the WRONG TIRE had been installed on the car. We brought it in to replace one, single, individual tire with you because we have the warranty with you and tires we had just purchased recently. When Kelly then looked into how that had happened, all of sudden, we found out that Tina had been looking into it for about an hour, but hadn't said anything to me or had it fixed yet. I'll skip to two hours later, of course after being told it would only be a couple of minutes to replace the tire, when thanks to Kelly and a young technician, Dave, who came up and started helping customers on what I presume was his break, I finally paid the original quote and got the keys. Are you kidding me? At one point, I even had to interject myself into a conversation Chris & Will were having in front of us, while they ignored the phone ringing and the people walking in to the service center, about which one of them was going to take a smoke or lunch break at that point. That conversation lasted for over a minute before I finally said, or how about we answer the phone that's been ringing or help us? This location has gone well beyond losing my future business, both personally and professionally, and while I've had good experiences at other Pep Boys, if any of your stores are going to continue to employ people like Chris, Will, Tina, & Mike, who just constantly tell people they'll help them in just a minute, and then ask someone else to deal with it, I guess it's time for me to find another company completely for all of our future needs.

Family Owned and operated. All Vehicles types worked on.

I wanted to wait to see how the repairs I received here worked out. Good news! My car is still running great. My car broke down nearby this place and I limped in to their parking lot and left the key in the drop box. They have a website that shows that they accept overnight and weekend vehicles, which was a reason why I dropped my car off there. I lucked out, because these guys did a great job. They were very clear about what was wrong when they called me, and they gave me good advice about the timing belt being changed. It's been a few long driving trips and my car is still running well and not overheating. They did a great job and if I lived closer to them, I'd take my car there again. John Kennedy