Emissions testing service near Kannapolis, NC

I'm hoping you're doing the best you can. But I'm sitting here without a vehicle, waiting to hear from you regarding approval of the repair on my vehicle. I was told I might be able to get a loaner or that I should get a rental from Enterprise. I don't know if there is a special procedure to get that rental so that might get reimbursed somewhat for the rental cost. I called service several times and sent a text message but have not received any response. What makes things more difficult is that my 83 year old wife is a victim of strokes and seizures and dementia. I cannot let her out of my sight. So, I guess I will try to go ahead and get the rental tomorrow. I jus wish I knew where things stand. Hans Weidig

Stranded in Salisbury! Integrity Not only arranged our tow, they had us up and running with a diagnosis of the current repair but advised us of upcoming repairs. Customer Service was honest and professional, even the mechanic spent time explaining the repair needed and extended the advise to other repairs we could do ourselves. Great experience. We have already given out their card to a friend in the area. Thank You Integrity for getting us home for Christmas!????????

Recently had the pleasure of working with the staff at The Wrench. I explained to John Crowley the pinch I was in, needing air conditioning several days before a drive from Silverdale to Texas! Every other auto repair business in the Bremerton, Silverdale area either couldn't repair the car on short notice, or wouldn't return my calls requesting a quote. John explained that his business relies on a revolving door style of auto repair, most repairs that his crew undertakes are out of the door by the end of the day. John put one of his repairmen, Kayle Lenz on the job, and after a few days of being sent the wrong parts, through no fault of the shop, Kayle had my AC blowing colder than an Alaskan winter that held up during my long haul. John was even kind enough to give me a ride home after I had dropped the car off. Car is a 2001 Audi S4 that's personally heavily modified, and after this pleasant experience I trust these guys with my baby, will recommend to family and friends.

Had my alternator go out. Went here and ended up taking them up on the other repairs they offered to me. (Shouldn’t have)Parts replaced were fine but car also was returned to me with a rough idle they said may go away(never heard of) then check engine light comes on the next week with a egr valve code. Also had my car for several days after telling me they could get it done within the day. No communication on not being able to complete job. Did the same the “NEXT” day! 2100$ later to get my totally great starting & running 2005 Hyundai with 110,000 miles on it not operating as before…more insult to injury to me was when I asked Drew stated they wanted to hold my car longer to make sure things were “running well” :-/. With that being said over promising and WAY under delivering. I’ll never go again and unless you like feeling you’re being “sold” & in this case lied & under informed to I’d skip this place! unfortunately.

Awesome service as always

Having Paul for your auto mechanic is like having a family member in the business - he looks out for you, always tells it like it is, and tries to get you out the door as painlessly as possible.

It's a real blessing these days to find an auto shop and mechanics who you can trust. Cabarrus Imports is just such a place. I have been taking my Honda there for several years and know that they will do only what is needed, will tell me when I do need something, and then they will do the work well at a fair price. On my last oil change, they noticed a dripping water pump - a sure sign of impending failure at its age - and I was able to get a new pump put in along with the timing belt at a fair price, prior to being stranded on the side of the road. If you have a Honda, this is the place to take it!

I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte. P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise.

They replaced the starter with a new Bosch motor and replaced some parts on the convetible top mechanism with great results. Gave additional advice on how to better operate the roof. Consistently professional and friendly service. Timo Aittola