Engine repair service near Madison, NC

From the 1st phone call to the repair, Tom (manager) started off with education of my own car to show me how, why and when things would happen etc. He and his crew have a heart of a teacher when it comes to auto repair. The service was super fast, the hospitality was amazing and the price was surprisingly competitive. Not to leave out David, who was my personal chauffeur for the day..... who also has great customer service skills.

The service was completed in a fair and reasonable time frame. They were super generous in giving me a lift when my ride left me stranded at their shop at the end of the day and the service cost much less than estimated due to them being able to find some after market parts which was a great help! I feel like they are honest and trustworthy and reccomend them.

After waiting for a month to get a part replaced and not hearing anything back from the mechanic, I told him to release my car and I would have a different person do the two hour job. It's a two hour job that I waited for a month to be done, and he's ignoring my phone calls the entire time. I ended up having to file a complaint with the Attorney General JUST to get a response from him, and after that, he came up with one excuse after another as to why he couldn't give me my own car. This mechanic is dishonest, exploitative and irresponsible and should not be used by anyone!