Car detailing service near Elizabeth, NJ

I have been going to Wayne Auto Spa on the monthly platinum plan since mid July. I was satisfied with the service. I purchased the monthly auto-renewable plan for approximately 75.00 a month (Platinum). As of August 12th, I paid the fee on my credit card. A couple of days later, I informed the clerk at the desk that I would not need the September to October plan and to please suspend it for that month, since I would be away for most of it. I told her I intended to renew the plan when I returned. I returned to have my car washed on the 30th of August. I was informed that my plan was cancelled, which was NOT my intent. On top of that they washed my car without my permission while I went into the shop to straighten the problem out. The owner was very rude and told me I had not cancelled in time. I informed him I did not want to cancel and that I still had until Sept 12th to use the current plan that I had paid for. By then they had washed my car and then charged me full price for a platinum wash. The owner then proceeded to sit in my car and attempt to impound it because I did not want to pay for a wash that should have been included in that month's plan. He then would not let me pay with another credit card and insisted on cash. These are disreputable, rude and deceptive business practices and I intend to call the bank to register a charge of business fraud against my account. Suffice to say, with practices like that, they won't be in business very long.

They did a poor job cleaning my car and damaged it. The employee "in charge" called the owner who informed me that if they had to pay for every car they damaged he would have to charge customers more to clean their cars. He refused to be of any assistance. The car before mine and the car after also had damage and were told the same. I don't know how people like this stay in business.

DON'T USE THIS CAR WASH!! I WOULD HAVE GIVEN THIS MERCHANT ZERO STARS IF IT WAS AN OPTION. THE CAR WASH ITSELF IS DAMAGING & HARSH TO THE CAR. THE EMPLOYEES ARE LAZY & UNFRIENDLY. OVERALL SERVICE IS TERRIBLE. WORST CAR WASH I HAVE EVER BEEN TO! DON'T WASTE YOUR MONEY OR TIME!

Great job! They fit me in last minute and did a thorough, efficient job. Communicative and helpful.