Brake repair service near Garfield, NJ

We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them

Shawn and his crew addressed all of this repair and reviewed in detail what all of the expenses were prior to my commitment to doing the work. Any questions I had were answered immediately and if there were any unforeseen issues, I was assured via phone calls that the right job would be done. They have made me feel secure in that both myself and my family would be safer after this repair. My car rides and steers as good as it did when I first bought it. I am a long time customer, the last 12 + years, and I will keep coming back because they completed the work within 1 day after making an scheduled appointment.

Reliable, Efficient and Professional. Franks Automotive Service is a first rate automotive repair shop. I was referred to Franks by a friend who raved about their pricing, service and most importantly their quality of work. I was not dissapointed. Thank you! The James Family

Stay away. Horrible service. Tried to charge me $90.00 for an oil change using my oil and filter that I already purchased, while every other STS in the area only charged me $20.00. Also tried to overcharge me for labor on a previous occasion. A few months ago I had gotten a flat tire and I drove into this shop at about 5 minutes before they were closing, and they refused to help me just said I was out of luck because they were about to close. Worst STS I have ever been to and will never go back.