Car detailing service near South Hackensack, NJ

I have been going to Wayne Auto Spa on the monthly platinum plan since mid July. I was satisfied with the service. I purchased the monthly auto-renewable plan for approximately 75.00 a month (Platinum). As of August 12th, I paid the fee on my credit card. A couple of days later, I informed the clerk at the desk that I would not need the September to October plan and to please suspend it for that month, since I would be away for most of it. I told her I intended to renew the plan when I returned. I returned to have my car washed on the 30th of August. I was informed that my plan was cancelled, which was NOT my intent. On top of that they washed my car without my permission while I went into the shop to straighten the problem out. The owner was very rude and told me I had not cancelled in time. I informed him I did not want to cancel and that I still had until Sept 12th to use the current plan that I had paid for. By then they had washed my car and then charged me full price for a platinum wash. The owner then proceeded to sit in my car and attempt to impound it because I did not want to pay for a wash that should have been included in that month's plan. He then would not let me pay with another credit card and insisted on cash. These are disreputable, rude and deceptive business practices and I intend to call the bank to register a charge of business fraud against my account. Suffice to say, with practices like that, they won't be in business very long.

Female owned and operated, serving the community in the same family, same location since 1933.

The first review was taken off this website for an unknown reason. The owner Edgar Sanchez Jr. is untruthful about the estimates he's writes, complains about not being able to work on my car because I have wheel spacers on it which his mechanics end up damaging and could not remove and which ended with my car being driven away by a stranger and items from my glovebox being stolen. Police forced him to let me inspect the car before paying his crazy repair bill which is when I found valuables missing from my car.

You would think a hand car wash in this area would take care of the cars they wash, but it absolutely does not. Do not bring your car to this hand car wash unless you want it damaged and the car wash to not take responsibility for it. Our brand new car went in with out a dent or scratch and came out with a deep scratch and dent from the metal nozzle on the power washer they use on the wheels. The owner agreed to pay and we got estimates until his wife got involved and blamed us and refused any help fixing the damage that they did! Will definitely not recommend this car wash or go there again!