I was in an accident and took my Jeep to get fixed. Everything was go... read more I was in an accident and took my Jeep to get fixed. Everything was going smooth at first they were able to repair the cosmetic damages and called me to pick up my vehicle. When I picked it up everything seemed fine, until I drove the Jeep and noticed that it was very shaky. I called the shop and they had me take the Jeep in so they could take a look at it again, so I did and was without my vehicle for another week. I picked up my Jeep when it was ready for the second time, but it was still shaking when I got up to 60 mph and the wheel where the impact hit was still about 1/2" off center. Long story short, after having to take the vehicle back and forth about 4 times I had to take it to another body shop where the owner and his son told me that they would cover the costs if the other shop found anything wrong. The other shop "El Compa" was able to fully fix the Jeep, but when it came time to pay Reflective would not cover the costs because the insurance would not take a secondary supplement due to already paying for the frame work. This is not the way to do business, they received payment for the work the first time which they did not do, and would not eat the price that the other shop charged because the insurance would not cover it. I would recommend reflective for cosmetic fixes they did a great job with my brother's bumper and the cosmetic aspect, but in the words of the owner's son "at the end of the day we aren't mechanics." Please avoid yourself a headache if your vehicle needs anything more than cosmetic fixes or paint. Due to their poor business practices, I am out $800 for an accident in which I was the victim.
My Mom introduced me to "the Mechanic" when I moved here in 2006. She... read more My Mom introduced me to "the Mechanic" when I moved here in 2006. She had been going here for a good 10 years earlier. Through three cars, one was mom's a 1998 Camry, the service received has always been first rate. Chuck and his team are upfront with a helpful full explanation of any issue, if it needs to be dealt with "right now" or can be put off and, with our older vehicles, if it made sense to do the repair. Getting your car "fixed" is always scary but these guys put your mind at ease knowing you will always be given good information, a fare price, bend over backwards to help you, and gosh just make you feel good that you are working with the best mechanics in Albuquerque.
My TDI Sportswagen had a bizarre issue that stumped everyone. Univers... read more My TDI Sportswagen had a bizarre issue that stumped everyone. University VW's service team committed themselves to resolving the problem, going as far as bringing in assistance from VW America. In the end they diagnosed the issue and resolved the problem. Their commitment exemplifies customer care at its finest.