Brake repair service near Madrid, NM

Please do NOT use this shop! I broke down in Albuquerque I live in Moriarty. I called 8 to 8 and Rebecca the owner was very nice during this phone call and proceeded to tell me "that the diagnostic fee would be $50 if they fix it and $150 or more if they don't". I said "ok no problem". She called the next day and told me "it would be over a $1,000 to replace my fuel pump". She then told me "she already ordered the fuel pump". I said "what I didn't agree to that price. That is a lot more then I was willing to pay" and Rebecca the owner said "then ok you dont have to pay for the pump but it's going to be $392.77 for the diagnostic fee". I then said "what? That's insane for just a diagnostic fee". Rebecca the owner then started calling me "dude" and randomly naming off a list of things they supposedly did to diagnosed my car that took over 4 hours of the day. She continued to call me "dude" and being so unprofessional, and combative I couldn't believe it. I had to go into the shop with a Moriarty police officer because I knew with the unprofessional manner that Rebecca the owner conducts herself there would be a confrontation. Thank God for the officer being there because she kept telling me to "stop running my mouth" because I was telling her "I'm done with this conversation to just ring me out". She then said "I'm not accepting your card you must bring cash". I looked at the cop and the cop looked at me and said "just comply. Her shop her way" I said "ok". I went and got the cash and the officer completed the transaction for me. The officer also told me "he responded to a call for the same exact reason before to this auto shop". Please do NOT use this shop!

My TDI Sportswagen had a bizarre issue that stumped everyone. University VW's service team committed themselves to resolving the problem, going as far as bringing in assistance from VW America. In the end they diagnosed the issue and resolved the problem. Their commitment exemplifies customer care at its finest.

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