Ac and heating repair service near Buffalo, NY

Total Automotive, established in 1986, is your trusted auto repair and vehicle maintenance shop in Buffalo, NY.

My vehicle was towed to Scruggs. They do not work on Friday, Saturday or Sunday so it’s sad there for over five days when they finally were able to look at it. They charged over $2300 for a water pump replacement and one headlight two license plate lamps. It then died a few days later. My regular mechanic said he could see the fire going inside the vehicle due to the alternator not being tightened enough from repairs done at Scruggs. Now I am out an additional $650. Do not recommend.

Problem come Scruggs make problem gone Papo come Car has cel how come?

First choice is the only place I would take my vehicles for repair. Finding an honest mechanic is very rare. Not only are these mechanics honest but their work is OUTSTANDING…..My 2003 Ford should have gone to the junk yard years ago but Jimmy and his guys miraculously continue to find ways of allowing this car to get me from point A to point B. Just last night; I was unable to start my car (the battery is 5 years old). Jimmy sent a driver immediately to my rescue. The battery was jumped and I was on my way. Of course I will only go to First Choice to have this battery replaced. Thanks again guys

I am just writing to saw how well my trip to the Niagara Street downtown Buffalo location went today, Friday, June 13th around 10:30am. I wanted to let you know that I am so happy with the amazing customer service provided by Mike Girling, your Manager. I am currently having brakes (rotors, pads, sensors) put on my SUV and am happy with the way he explained your services needed and prices. I know I was given a great fair price compared to what the dealer would offer. I am a first time customer but now will keep coming back and will be sending family and friends back as well.

I want to respond to the bad reviews listed above. First, go to Google and look up the 27 reviews which highly rate Syed,the shop owner, as the friendliest, most honest and best mechanic they have known. Second, go to Car-gurus and look at the near perfect 5 star reviews on this dealership. Ricky is close to perpetrating slander (libel) for writing a personal attack on someone by stretching the actual circumstance of his disappointment. He left a refundable $500 deposit subject to his finance approval. After securing his own financing, he told the dealer to proceed with the NYS Inspection repairs which required another $1000 investment by the dealer into the vehicle. This included fixing the check engine light which by NYS Law is required for all dealer inventory sold. After the repairs were completed, Ricky backed out of the deal because he lost his financing. The signed purchase order in NYS states the dealer is allowed to hold a deposit to recover $damages incurred by customer failure to complete purchase. Ricky agreed that it was fair for the dealer to keep his deposit until the vehicle was sold to another customer so that the invested repair $ could be recovered. Unfortunately due to the Pandemic of Covid 19 and business shutdown, it took many months to resell the vehicle. He has since received his $500 deposit back minus about $50 for paperwork and advertising cost damages which couldn't be recovered. $500 is a lot of money to both parties, especially when your dealership is closed for business during a pandemic.

They quoted my husband $13-1400 for a clutch job and upon research of over seven different places, every last one of those mechanics told us we were being ripped off!!!! Obviously we took it somewhere else where we are getting the same work for literally HALF the price!! While this is an expensive job, no one should be allowed to financially rape you. I have written complaints about this to BBB and even state legislatures to think about putting restriction laws on garages and what they charge. This is often a huge scam and even worse for women!!!!!

I took My 2005 vehicle which only has 30,000 miles on it for inspection and they would not pass it. I work on my own vehicles as i did for most of my life. They tried to tell me i needed $800 for tire rods and rack & Pinion which i knew does not need to be worked on. I recently had to use lube to replace sweey bar links and they thought it was from the rack & pinion which is totally different kinds of fluids. My trucks tire rods do not budge move or give me my problems let alone the truck drives straight enough where i can go for a mile with out touching the steering wheel. So my advice to you today is to take you care to a trusted well known mechanic so you don't get ripped off.

Just got home from having 4 new tires installed and didnt notice on original inspection but now see all 4 clad chrome rims have been damaged.. I am so P***** off.. rookie mistake.. I will be back to update on how they handle this mess

Look elsewhere, this place has a lack of respect for your auto. They did paint repair to my car and it was nothing but a headache. OVERSPRAY!!! everywhere, interior carpet, door panel and exterior panels not being repaired!!! Didn't plug my headlight back in, door panel installed improper, missing body push pins, and worse of all BAD BLENDING OF PAINT!!. They offered to repair any issues but I told them first impression are everything and you failed miserably.. I took car to another shop to get thing fixed right. Oh yeah forgot to mention the paint started peeling on the edges after 2months, had a another guy look at it, they said no one sanded the surface down and that's why the paint is coming off. If you like your car or truck avoid this place at all costs!!

I took my car in for NYS inspection because they advertised at $15. They disassembled my vehicle and told me I needed new brakes (rotors, drums, pads) and a new right front tie rod. Then they had the gall to quote it at over $700! I happen to know that these items cost around $100 in total. So they were charging $600 for about 2 hours of labor! This is not a classic/antique car, it's a little Hyundai. They just thought they could get one over on me, likely because I'm a female that they assumed knew nothing about cars. When I asked him to show me what was wrong, he acted exasperated and "showed me" some very questionable items in disrepair. Shame on this business. Buyers Beware! I told him to put my car back together so I could take it to an honest repair shop. All he got out of me was the $15!