Ac and heating repair service near Hamburg, NY

This shop is a joke. They preyed on my wife trying to charge her $145 for a serpentine belt change after failing her on an inspection. The serpentine belt for her car costs $16. Wow. There is actually a sign in their shop stating that if you give a positive online review they will give you money off service. Enough said. These guys are thieves.

I have been taking all my family's vehicles to Gerry's Service for many years. Old cars, new cars, SUV's and pickup trucks - they have all been taken care of so well by Bruce and the Boys! Service is always outstanding, appointments are easy to make and the price is always very reasonable. I can't tell you the number of times I brought my old vehicles in thinking thet were ready for the junk yard - I could not have been more wrong. Time after time, they brought these vehicles back to life for me. Don't waste your time at the dealer - head to Gerry's when you want it done right for the right price!

I wanted to share one of my worst experiences for an oil change. I stopped by the Amherst location around 7:45AM thinking I can just get in without an appointment, however, I was told that they had an 8AM appointment. I asked BOB the manager (not sure if he can call himself one) a simple question, "was there only one person working"? It seemed like I ticked him off. His response to me was, "what kind of business do you think I'm running, do you think I can have my employees working 12 hour shifts"? I just asked a simple question, I told him I'll come back at 9. Unfortunately I had to call 10 minutes prior to my appointment to re-schedule for later that day, he said to come in at 1:30. I get there asking him about the $19.95 oil change and the first thing he tells me is your truck needs 7 quarts, I said I've changed my oil at other Monro's and they never mentioned that. His response, "who do you think is going to eat up the cost?!". I was like just go ahead and put 7 quarts. Ten minutes later he asked me if I wanted two new front tires because they were low, he had suggested he can put them in the back but he would rather put new ones. I said just put them in the back (he must have not liked my answer). He then tries to cash me out and asks what coupon will I be using, I said the one on your website, he says which one, I say the $19.95 oil change. Can you show me? I had to pull it up on my phone (like he never saw one of these before). I finally cash out, and he tells me you are no longer welcomed in this location! I asked him to repeat what he just said and he says you heard me, like I can fire employees, I can tell a customer to not come in my shop anymore. I asked Bob, what kind of circus are you running here?, and he just asks me to leave. I did let Bob know that I would be writing a review. So there you go, if you happen to visit a Monroe and Bob is working (Amherst on NF Blvd), I would recommend going elsewhere. BTW, thanks to Bob, I will no longer be taking my

took my van there on a saturday.... was told it would be done monday and it was....it is very important that i have my van and they did was they said they would do... the mechanic stayed there till midnight to make sure it was rdy for me... and in the price they quoted me they even changed my oil.....

I bought a used vehicle and about a month after I got it, the check engine light came on. I took it back to the dealer, as it was under warranty and was told to go to Lasher. I had always heard good things, so I decided to give it a try. He had my car 3 separate times, once for 10 days, once for 5 and once for 5 more days. In all of this time he managed to do exactly NOTHING to my car. He never even looked at it! When I called to complain for the third time, he turned off my light, but repaired nothing. When I went to pick up my car and take it to a GOOD, REPUTABLE shop, it was covered in insects- INSIDE AND OUT, and they had smoked it it- as evidenced by the lighter left in the passenger seat. The car was filthy and had nothing done. DO NOT go here.