Ac and heating repair service near Hartsdale, NY

YI was extremely pleased with my service. My technicians name was Mathew, he was very polite as well as professional. He knew exactly what he was talking a out, was very knowledgeable about vehicles in general. I had my axle fluid changed both air filters the oil done a power steering fluid flush and the next time I came back I was lucky enough to actually have him serve me again along along with Chris a manager I am guessing cause he had a special red shirt on. Then this last time I came in had my fuel injection service done and brought back some pep in my vehicles engine as well as gas mileage also had my battery replaced. Although I spend a decent amount of money Mathew made me feel not as if I was being pressured or done wrong. He also made a great point how it was preventive maintenance and would of cost triple maybe more having this all done by a shop or dealer. I come from from a family of 9 children I will definitely be sending them there as well as tell all my friend. Thank you Matt & thank you valvoline ! GREAT SERVICE!

I went there in my 2012 camry because they were rated #1 oil change in south bay paper, and they told me the same ($35 more for synthetic). When I called toyota, Toyota said it is 5w20 synthetic. So i had it done and seemed very fair, quick service. I read this review first, and was hesitant, but my engine still runs and I saw they used the correct oil and changed filter. Seemed legit. would go back. Very fast service.

I wish I had looked at the reviews to Pep boys before I sent my family to this place today. My parents came out to the Island to visit me and their battery died. We had to have the car towed Saturday 9/26 at 6:30pm to Pep Boys. They told us that there was no way they would get to it tonight before closing at 8pm, but they would look at it first thing in the morning. Although a battery swap wouldn't take that long the garage was full and we were at the bottom of the list when they closed in an hour and a half, so we took them at their word. With no hotel and limited space, my 60 year old parents slept on the coach. We returned today 9/27 at 9:45am. Mike the service manager and Justin another service tech seemed friendly and told us they were taking care of the car, so my father and I took a seat in their waiting room - thinking all was well. 11:15am, my father and I asked Mike if there was any update on the car. He nonchalantly told us that his mechanic put the car on the brand new lifts and popped the front driver tire. My father and I both asked why a battery change required a lift when the car and his reply was well we have to do that for all the cars. The mechanic started yelling at us that "we all make mistakes" instead of anyone saying "sorry we messed up, but we're going to take care of it." It was unbelievable. We had to ask him several times why the lift and Mike finally said for security reasons so the cameras can see the mechanics working on the car. However, a few minutes later Mike and the mechanic told us that they put it on the lift to check out a "cranking" they heard when they went to start the car. Meanwhile his tone while explaining was condescending and elitist. To add insult to injury, the didn't have a matching tire for the truck and they had to order it from Baldwin. Mike gave us a story that the delivery trucks only make one run on Sundays and that the tire wouldn't be here until Monday. He didn't want to accommodate us nor was he apologetic for his mechanic's error that we now had to pay for. Then a few minutes later said the guy would make another run and the tire would be in around 2:30/3. He kept changing his story and what was happening. I gave him my number to call to update us and said we would be back around then to get the car. At 3pm we called Pep boys and they told us the car wasn't ready, but provided no other information. We got back to Pep boys at 3:30 and Mike ignored us. He finally acknowledged us and told us that the tire wasn't in yet. After a few minutes, he said the truck didn't come with the tire at 2:45 so he sent one of his own guys to go get it. Why didn't they tell us this at 3? Why didn't they tell us this when we first walked in? We were upset and agitated with the situation. He still did not apologize. He was defensive and aggressive. It was clear that we were stressed and upset about the situation as my parents live over an hour away and have work on Monday. He knew that he had control and was clear to show us that he had us in his grasp. The situation continued to be unresolved. Mike threatened us and said that no one would work on the car until 6pm and it would be here another day. He even said that we had been harassing him all day - when he only called once to check on the status and we left the store at 11:45/12 in the morning. 4:30 - still no tire and not being serviced. The mysterious "crank" in the car was never checked or resolved. Mike didn't even ring us up when the car was finally finished at 4:50! He had another person close the sale again with no apology - nothing. He was abrasive, demeaning, dishonest, and aggressive. I can't believe he is a manager and that other people on here have complained about him yet he is still working. The whole experience was a mess. I will never go there again, neither will my family, and now everyone I know here will not be going there so far I have 14 cars that used to use Pep boys that will never use them again.

Fantastic service and fair dealings. It's rally hard to find an honest shop that you can trust and Dan and his son have always been top notch when we've dealt with them.

Honest mechanics that tell you what’s really going on with your car and who always get the job done right! Always go here and will continue to always go here!! Lawrence Taylor

Honest!!!! We had a simple problem that could have been worse. Fixed while we waited and charged a minimal fee. Will only use this facility, very happy!