Audi service near Cleveland, OH

Since 1988, Parma Car Care Specialists has served motorists in the Parma, OH 44134 area.

The trouble shooting and eventual isolation of the problem was excellent. Now I know where to go to receive resolution of a part that's still under warranty at another facility.

I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.

I just want to say my family and I use Rainbow Muffler on Northfield Road in Maple Hts. all the time because of the great customer service and good work Mark and his staff provide us. Not one time did we have to go back to take our cars for work undone, whatever the problem was Mark made sure it was taken of as well as his workers. I always recommend people to go see him. Mark takes his time to explain things to you without rushing to get you out the door. Me, my wife and my son have used Rainbow muffler for years and have known Mark for several years. I hope the business continue to be good and Mark continue to manage it as well in the future. God Bless Henry Smith

Wonderful shop! Great people! Reasonable prices! Excellent work!