Volkswagen service near Medina, OH

I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.

this phone number is not a working number/// Call Radiator Rich at 330-535-5353

Worst mechanic ever! Lies and treats women like they are idiots! Told me he did not need me to tell him what was wrong with my car because he could diagnose the same as a doctor diagnoses his patient. Well I don't know about you but if I go in to see my doctor he asked me why I am there. Brakes were making a grinding noise when applied, not loud but wanted it fixed. Also the lever for the emergency brake would not budge. When I picked up the car he told me that due to cold weather the brake pans had some rust and he polished them. As for the emergency brake he said "I fixed it so that the lever goes up and down." That is all he did, you can drive my car with the emergency brake lever completely engaged. Don't waste your time or money with Auto Remedy. Find someone else.

THANKS NICK....to you and your friendly crew for getting to an urgent repair in a timely manner. You and your crew are very friendly, fast , efficent and at a fair price. Before Nick I had problems with other garages and once I found Gearhead I adopted them as my only go to garage. THANKS AGAIN! Doug B

Since 1988, Parma Car Care Specialists has served motorists in the Parma, OH 44134 area.