Emissions testing service near Fairview, OR

Travis was very knowledgeable about the repairs and straight forward. He was willing to discuss what if scenarios on the repairs. And as always, communication with Travis and the shop is on point.

I first brought my car into Nick's a few years ago. Got an excellent assessment and had about 1k estimate in suggested repairs. I could not afford this at the time so I did not fix all of the suggestions. And I never came around to it, until recently last week when I sent my car back in. I was expecting the same suggestions as last time, and probably even more. Though during this latest assessment, two of the issues from last time were not found. So I'm concerned that this newer assessment was not as thorough or the mechanic was not as experienced as the last one. This is disappointing, because I was interested in getting them all fixed. Secondly, the communication was just sub-par. When I dropped off my car I was told I would probably receive a text in the next 2 hours about what repairs need to be done. Four hours later I call because I have not received anything. They say that I will be emailed very soon. Nothing for another two hours. I call and they are surprised I didn't receive the email, but then it was sent promptly. They say the repairs can be done by the end of the day or maybe first thing in the morning. The morning came around and I didn't get a call or anything. I call around noon and they are just getting to my car. I end up getting my car around 3pm. I did not expect my car to be gone for a day and a half just for a steering fluid change. I understand if things get pushed back, which is expected with staff shortages and modern issues since 2020, but I just wish the communication was better. The whole time I felt like I was given the impression that my car would be done very soon, but it was pushed back and back without me being told, I had to call and ask. Lastly, I got a text message asking how my experience went. In short I mentioned some of what I mentioned in this review, and I didn't receive any response at all. So again with the communication issues. I will say that I do trust this shop and the folks that I communicated directly with were exceptionally nice and welcoming, but there are definitely things to work on.

We go to Tom for all of our car repair (by "we", I mean my mother-in-law and sister -in-law, as well as myself), and have for 20 years. I trust him and his mechanics to be honest, even when I don't want to hear it!

Got my 2008 Audi A-4 s-line fixed. After I bought it from coparts, had all the body work and repair done at Alpina auto, since I'm friends with the owner. Great job, only the check engine light kept coming on, and every time they scanned it, it came back with an EVAP code. Called Nazier, who was kind and patient, and I dropped off my car to see if they could figure it out. I had read so many amazing reviews online that claimed he had the best prices, and does the best work. 2 days later, got a call from Jared, who said they found the problem and ordered a part to replace the Evap hose, which was cracked. Price was $383 for part+installation. Seemed a bit pricey, and I had originally done a 3 star review, but Nazier called me and explained why it cost me that much and he really gave me the best deal he could find. Offered to give me a free oil change anytime. Nobody cares more about preserving business, keeping a sterling reputation, and maintaining customer satisfaction more than these guys do. I recommend them to anyone.