Ac and heating repair service near Gresham, OR

I first brought my car into Nick's a few years ago. Got an excellent assessment and had about 1k estimate in suggested repairs. I could not afford this at the time so I did not fix all of the suggestions. And I never came around to it, until recently last week when I sent my car back in. I was expecting the same suggestions as last time, and probably even more. Though during this latest assessment, two of the issues from last time were not found. So I'm concerned that this newer assessment was not as thorough or the mechanic was not as experienced as the last one. This is disappointing, because I was interested in getting them all fixed. Secondly, the communication was just sub-par. When I dropped off my car I was told I would probably receive a text in the next 2 hours about what repairs need to be done. Four hours later I call because I have not received anything. They say that I will be emailed very soon. Nothing for another two hours. I call and they are surprised I didn't receive the email, but then it was sent promptly. They say the repairs can be done by the end of the day or maybe first thing in the morning. The morning came around and I didn't get a call or anything. I call around noon and they are just getting to my car. I end up getting my car around 3pm. I did not expect my car to be gone for a day and a half just for a steering fluid change. I understand if things get pushed back, which is expected with staff shortages and modern issues since 2020, but I just wish the communication was better. The whole time I felt like I was given the impression that my car would be done very soon, but it was pushed back and back without me being told, I had to call and ask. Lastly, I got a text message asking how my experience went. In short I mentioned some of what I mentioned in this review, and I didn't receive any response at all. So again with the communication issues. I will say that I do trust this shop and the folks that I communicated directly with were exceptionally nice and welcoming, but there are definitely things to work on.

Travis was very knowledgeable about the repairs and straight forward. He was willing to discuss what if scenarios on the repairs. And as always, communication with Travis and the shop is on point.

Thank you very much for taking care of my Saab breakdown

Nice work. I'm a satisfied customer.

Thanks

We have had our company vehicles serviced by Atomic auto and have found excellent service and quick solutions every time

Thank you for your great service.

I love you guys!!!

Fast, nice price, great service. 5-Stars all around. Highly recommend this shop to family and friends.

Thanks for the loaner. Great repair shop experience.