Brake repair service near Lafayette Hill, PA

April 23, 2014 Letter of Appreciation Dear Management of NTB (National Tire & Battery Auto Center) - My name is Steven Burda and I live in King of Prussia since 2006. I have a large family, and always on the road -- thus my vehicle(s) need maintenance many times through the year! Recently, I met Collin Pinckrey who did a great job on my vehicle -- both 2010 Toyota Sienna (last Saturday) and today, 4/23/14, on wife's 2011 Honda CRV! Excellent service, very courteous and done promptly with a pleasant smile on his face! My experience, the work and value was superb. Please pass along my thanks to Collin, his Manager Dimitrious Sdregas and the entire team at NTB King of Prussia. I will sure tell my family, friends, and neighbors about a very positive experience at NTB KOP # 595! Sincerely, - Steven Burda & Family Loyal Customer King of Prussia, PA 19406 www.sburda.com

I took my Volvo here because they said they were Volvo certified - they are not. Although the car was running perfectly fine, we wanted them to check out a "Check transmission next service" message. Three thousand dollars later, the message is still there and the car is stone cold dead in my driveway. They said there is nothing more they can do - and they were RUDE about it. Also, a Volvo mechanic told me that they charge at least 1 1/2 times what others charge. DO NOT TAKE YOUR CAR HERE.

No communication with customer. All contact must be done by the customer. Do not explain what fails or what caused the problem. Perform unauthorized repairs. Charge top dollar. Abuse customer vehicles. Return vehicles with damaged parts. Then want to do free work on the vehicle that you do not need. I would not have them put air in my tires.